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What we need in our work communication is not more professional politeness or less formal, chat-based messaging applications like Slack. We need honesty. The problem is that we’ve conditioned ourselves to see honesty as self-indulgent or disrespectful. I’d argue the opposite is true. Honesty, even if it’s a bit more inconvenient for all parties in the moment, pays dividends later. It builds trust. When my partner Anne Helen Petersen and I were interviewing people for our forthcoming book on remote work, a frequent lament from both middle managers and workers was that they didn’t feel like they knew how to succeed in their jobs; that they were guessing what their superiors and coworkers wanted and, even when they asked, they didn’t quite trust the responses they got back.
You should use your out of office email whenever you’re going to be away from the office – whether it’s for a day, a week, or even longer.
Having easy access to your work even when you away from the office doesn’t mean you don’t take time to disconnect and relax for a while. You deserve to take a break, muting all the mailboxes and switching off your work phone for a couple of days or weeks. However, there is a lot you should put in place before going away from your office, in the true sense.
That’s exactly how I set up mine, except that ordinarily I’d have several options, like: “If you need help with X, call A. For help with Y, call B. For help with Z, call C. For anything else, call my manager at extension 000.
Point out trends you’ve seen in your friend over and months and years, such as improvements in how he or she relates to others. If you know it’s a struggle for your friend to keep her cool under deadlines at work, you could tell her, “I’ve noticed how patient you are with your office coworkers lately.”
Don’t you worry: while I pretend to be Santa in front of my kids, my colleague, Hannah, will cover for me. Just email her at [email protected] if you need urgent assistance.
Since holidays occur throughout the year, there is no one ideal time to send a message. For the winter holidays, we recommending sending your well wishes early in December. In general, if you can send your message before people get busy with the holiday, then it will have a larger impact.
I suppose it’s better than a colleague of mine who’s out of office is always: “I am out of the office until XXX. Please email me if you need assistance.”
Please note that I will be completely disconnected from email and will not be checking messages until I return. So, if you need urgent assistance, please send an email to [Contact Name] at [contact email].
Rather than sounding like a boring email robot, you could add a funny tone to your letter. Use a GIF or a meme to joke about what you’re doing on vacation, but remember not to go overboard.
Something about it gets my goat up! Like she’s working and emailing me about things she wants me to work on, but her OOO is telling me to buzz off coz she’s too busy to get to my emails. Also she still has it set up and we’ve been in lockdown for over a week. How long does she intend to have her OOO triaging everything and making excuses for delays? We all know there’s a lockdown, that’s why everyone is scrambling for their events to be rescheduled – it just comes across as very self-important at a time where everyone is under stress. No one else in the organisation has this so it seems very bizarre to have an OOO while still working!
If you need my assistance before then, you can reach me at my mobile – (Mobile Number).
A retired small town newspaper guy once told me about the first time the publisher went on vacation and left him in charge (this would have been in the 80s). The publisher told him “Don’t call me unless the building burns down, and even then, don’t call me until the fire is out.” Good example of management setting vacation expectations.
So, because I want you to be able to enjoy your time off, I’ve put together these two email templates to help you make it abundantly clear that you’re not around for the next 24 hours.
You don’t have to disclose the specific reason for your absence in your out-of-office message. You can simply say “I’m on leave” or “I’m currently out of the office.” This goes for any reason you’re OOO.