I’m four weeks away from going on maternity leave for six months, so I’m in the process of divvying up my clients between colleagues, or finishing off work and closing cases. I will need an OOO for anyone who pops up again having been closed in the past, so this thread has been useful to get me thinking about it!
It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.
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Hi, I am currently out of the office until [MM/DD]. I will reply to emails as soon as I can upon my return. If this is urgent, please contact [name] at [email] or [phone]. In the meantime, check out this new [product/sale/service/etc]. I can answer any questions about it for you when I get back.
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If you want to make sure your message gets a response ASAP when I return, please send it on July 18th. I recommend using one of our sales automation tools to schedule it now, while you’re thinking about it. 5. “I know I’m supposed to say that I’ll have limited access to email, but...”
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Yep, tech worker here and I didn’t even bat an eye at this when I saw it on TikTok.
People also hate it when some people sign “Sincerely,” but also a bunch of people hate “Thanks” and “Best” and “Toodles” — almost any signature you pick someone will hate. This is one of those areas of language that feels really subjective and culturally dependent and also…isn’t that big of a deal?
Earlier this year, British comedian Steve Coogan underscored a growing trend to rethink the OOO when he used it not to advertise his own absence, but rather the return to our screens of his blazer-clad alter ego, hapless media personality Alan Partridge. Written in the broadcaster’s inimitable voice, it had stern words for anyone who dared email him: “I’m not in the office so both cannot and will not respond to your email,” it began. “If your email is urgent, perhaps you should have tried calling instead. The very fact you were content to type out your query long hand and settle back to wait for a reply suggests you can wait, even if you’ve put a red exclamation next to your email to make it stand out in my inbox. Won’t wash with me, that.”
While you’re writing and activating your out-of-office message, sidestep these pitfalls:
“It’s not about removing the OOO response altogether,” says Sadler, “but instead pausing to consider what details you’re including.” Continue Reading
I say I am “away from my desk”, or “unavailable”. To indicate I am working, “I will be at my desk from xhour to yhour on xday”.
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Meanwhile, feel free to get familiar with our newest article on [ARTICLE NAME AND LINK]. I’m sure you will find the content useful.
Hi, Our store will be closed until the end of the week for Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date]. Kind regards.
Further, given how poorly humor — especially sarcastic or snarky, even if mild — translates in text, you're running a moderate risk of pissing someone off through no fault of their own, for no reason other than to indulge yourself.
The root of that question, as pointed out in this New York Times article, is that taking vacation can be a bit emotionally conflicting.