To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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There’s a department at my workplace where this is common practice too. My old department worked with clients in similar ways, and I was half expecting we’d also be required to do it, but luckily that never happened. Further proof that, at this (generally progressive, flexible-working) company, your actual work-life balance heavily depends who manages you.
Like, relax. If the dates are outdated, you can probably safely assume I’ve returned already and that I’m spending my time getting back to people instead of worrying about my very clear out-of-office message. If you’re really concerned, you can contact the backup person whose information I provided IN THE MESSAGE to confirm or just, you know, text me.
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I’ve seen those before (also for maternity or for people who were taking extended leave). I really appreciate it, personally — it basically lets the sender know that the ball IS still in their court, which I don’t see as inherently offensive or attitudy.
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I’ve honestly considered changing my OOO message/voicemail to “You’ve reached Lisa. I’m overwhelmed right now, so I’ll get back to you eventually.”
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My fav is the one I got that was “I’ve retired and I won’t be checking this account EVER AGAIN!”
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Here is a good example of setting a queue message when all your support agents are busy.
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The majority of your out-of-office emails will go to recipients with whom you communicate regularly. If you are sure that there’s a certain level of familiarity with all of the people that get your auto-reply messages, consider writing something about yourself, a funny note, or a joke. That allows them to develop a more personal relationship with you.
“I’ve been whisked away by angry looking men in suits and taken to a small room with one light, a little water and a laptop. I’ve been told to write. I think these men are from my publisher. I’m hoping to be released on Thursday so I can start to responding to emails again.”
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I still will get urgent messages from coworkers with multiple follow-ups during my OOO period. Then an angry call or email when I return that the response time was too long. When I check with Jane about the status she says she was never contacted about the issue. I always push back “Why didn’t you contact Jane?” but I think a lot of people in my organization like to shift blame when they are behind on their deadlines. If it was really so urgent, why did you wait a week just to get an answer from me?
Out Of Office Message For Labor Day Holiday. I'm out of the office until date. Examples of out of office messages for holidays. You've been busy planning out your tasks, tying up loose ends, and working ahead to ensure you can actually disconnect, recharge, and relax over your holiday break. If you have any pressing questions, please include the word urgent in your subject line so i can make your email my top priority during. I am out of the office for the holiday weekend, however, i am responding to emails that need immediate action.
Yes! I remember reading here the phrase: the default mode of clever is asshole. Meaning when trying to be clever backfires, you end up just looking like an asshole. I’ve given up the need to get laughs at my clever sense of humor while at work. I really hope that out of office message is for internal emails only, because the risk of this landing badly is too high.
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For example, if you don’t clearly state the dates you’ll be gone, your office coworkers and clients might send you multiple emails, clogging your inbox and making it difficult for you to catch up when you're back. And if you don’t include the name and contact information in your outgoing message for the coworkers who can help in your absence, your well-earned vacation time might get in the way of ongoing projects at the company.
Thank you for you email. I am out of the office from [insert date] until [insert date]. If you have an urgent request, please contact [insert name] at [insert email].
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With technological advancements, you always have access to your work and contacts, making it difficult to be offline even when you are not physically present in the office. However, it sometimes becomes a necessity to step away and treat yourself to a vacation.
I should add that I actually WISH I got more exciting OOO messages and/or that I felt like I could be more exciting with mine!
8. Didn’t get the gift you wanted? Is it possible to sell Christmas gifts after Christmas has ended? As it turns out, it is. You just need to focus on a different audience.
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Just because you are away, you still have the chance to keep the business going. Let your email work for you, by offering different things that will ultimately increase the chance to attract new customers. Your marketing team will be so grateful!
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I have a coworker who has an “always-on” autoreply stating that she “is busy with client meetings during the day” and therefore only checks emails at 9am and 3pm. I understand wanting to set the expectation that people won’t get an immediate response, but it really baffles me. If you are still able to respond within 24 hours, why does anyone need this information? To me it feels like some weird self-help tip or power move that they read somewhere that serves no actual function.
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Thank you for you message. Our offices are closed until [insert date] and I am out of the office. Our entire staff is reflecting on a wonderful year, resetting, and recharging for 2018. We will respond promptly after the holidays, but in the meantime we will be busy doing the following:
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My voicemail is set up to forward to my email. I did this years ago, way before the Late Unpleasantness. And it’s perfect for working remotely. (I have trained my students to use email. My colleagues hate voicemail too, so we use email and gchat. Or walk down the hall when we’re live and in person)
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(Email Signature) 3. Memorial Day Closed Email. Our office will be closed on Monday, May 31st in observance of Memorial Day. We will reopen on Tuesday, June 1st at 8:00 a.m. Our sincere gratitude to those brave men and woman who have served our country and paid the ultimate sacrifice. Best regards, (Email Signature) Overview: Your Memorial Day
Thanks so much for your note! I’ve packed away my makeshift office for the week in order to go nowhere and do nothing. I may be dipping my toes in the tub instead of the ocean and making my favorite Smitten Kitchen recipes for myself rather than indulging at a fancy restaurant, but I’m still trying to disconnect and recharge.
I work in a role where someone else has to cover when I’m out, so most things do get taken care of. I have never been in a position where I could delete all emails without ruffling some serious feathers, so while I appreciate the motivation, it’s a completely foreign option to me.
If you want people to remember that you’re away, do something humorous or different, suggests Misner. “The normal out of office message that says you’re not available and you’re on vacation is fine, but not memorable,” he says.
"[Auto-attendants] assist a business of any size in presenting a more organized, efficient, and, if necessary, more robust picture of itself,” points out Brandi Armstrong, Co-Founder of Telecentrex and blogger on evancarmichael.com. The right greeting can make the difference between a frustrated customer or a satisfied one.
Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry
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I think it’s brilliant. Anyone emailing an animal shelter should appreciate a cute animal pic.
Thank you for your email. Your credit card has been charged $5.99 for the first ten words and $1.99 for each additional word in your message. This message is automated because until [DATE] because I’m moving to [LOCATION]. That’s right. A cross country road trip from [CITY] to [CITY]. I’ll get back to you when we pull into the driveway.
We are encouraged to put up messages that say we have “limited access to email” and alternative contact for things like travel between offices and conferences. We’re technically working those days, but it may be hard to reach us.
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The following phrases will be very useful when you’re preparing your out-of-office message template. To say you will be absent I will be out of the office. I am not in the office. I am (currently) out of the office. I will be away from X to Y. To redirect the message Should the matter be important… If you require immediate assistance… For urgent queries… If you have an immediate need… …please email X. …please contact X. …please write to/call X.
Please be advised that I am out of the office until 26.06. Meanwhile, if you need any support on an urgent matter, do not hesitate to contact (COLLEAGUE NAME), e-mail: [email protected]
The vice-chancellor of [X] University is extremely pleased to announce the winter vacations from the 25th of December to the 6th of January 20XX. All the offices of the University Campus enclosed for the said period. Have a safe holiday and enjoy the break.
Working from home? Try these OOO messages to let people know you’re taking a break. 16. “I’ll get back to you once I’m back from my long-awaited trip to the fridge.”
As with a regular cold email, the best way to utilize your out of office message is to offer something of value to your client. So if you’re taking a vacation right after the launch of your newest feature or after finishing up on that huge blog post, linking to them may prove to be a very good idea. Explain why that content is useful and the person who contacted you about their thoughts.
Education Details: Keep your “Out of Office” reply short and simple. Here’s an example “Out of Office” message you can use: Subject line — Out of office: Hello, Thanks for your email. I am out of the
8. Didn’t get the gift you wanted? Is it possible to sell Christmas gifts after Christmas has ended? As it turns out, it is. You just need to focus on a different audience.
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The holiday season is traditionally dedicated to sending joyful greetings to your loved ones. Whether you've written a humorous Christmas saying or sent your glad tidings with a Christmas bible verse on your angel Christmas cards, you'll have to choose a personalized signature. Deciding what to write in a Christmas card is significant all the way up until the very …
Merry Christmas and thanks for your email! I’m taking a few days off to spend time with my family and friends, so I won’t be answering emails as quickly as usual. You can expect to hear back from me by (insert date). Hope you have a Merry Christmas!
Deal www.thebalancesmb.com https://www.thebalancesmb.com/temporary-voicemail-greeting-examples-2533547 · These personal messages are especially important if you're out of the office for an extended period of time, whether it be because you're on maternity leave or because you're taking a long vacation. Most voicemail systems are equipped so that you can set an expiration date and time for these messages in case you forget to turn your outgoing message off when you return.
If you have a main email that customers use, set the email out of office message to reflect when you will return and if it is an emergency who they can reach.
Of course that all depends on if you have employees, etc., but i’ve seen those dynamics recently and think it’s interesting to see who someone leaves as their OOO contact. What do you guys think? Am I reading too much into it?
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Because I used to get phone calls that defaulted to, “I need the director”, I had my out of office mail set to:
Gotta go, my fingers are frostbitten. If you really need me, either get a shovel and dig me out of here, or reach out to my colleague Anna — who’s not frozen under snow with frostbitten fingers — at [email protected] Our office will be closed on [date] for the public holiday and will reopen again as normal on [date]. Contact details for emergency can be found on our website.
If you’re not sure when you’ll return, don’t include dates. Simply direct them to a colleague.
Pro tip: The first works well for both voicemail greetings and email responders, while the next two are most appropriate for emails.
It’s my favorite time of year, which means I’m currently out of the office chugging mugs of choco, stuffing my face with fruit salads and cakes, and attempting to fulfill my lifelong goal of memorizing every single line of [your favorite holiday movie].
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You have options like Recents or Favorites to select based on your choice. This section will take care of the iPhone Auto Text Reply.
There’s no shame in using Christmas to indulge in your childhood movie tastes, but there is shame in not sharing that adorable side of yourself when people are trying to reach you during the holidays.
It got bad enough that others began begging someone to cull the list. Reply all, of course (thankfully it didn’t turn into an explosion of replies all). Someone finally did remove the email from the list.
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I had to explain to her that the email was still there, just like a voicemail, they’d get it on their return.
