Website: https://futureofworking.com/11-office-closed-due-to-inclement-weather-messages/
Businesses can create offline messages in REVE Chat to keep their customers informed about their business hours and guide them towards getting a faster response.
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There ought to be a word - and perhaps there is, in German - for the mix of feelings that accompanies composing and activating a holiday out-of-office message. There's smugness, of course, and a gratifying sense of laying down one's virtual tools after a horribly long shift. But for many of us, these nice feelings are tempered by the knowledge that in two weeks, refreshed but depressed, we will have to trawl through hundreds of emails, many of which will be conference room notifications for meetings about crises that have passed.
Thank you for your email. I’m currently offline until [date] to celebrate the holiday with my loved ones—without my phone in front of my face.
I have a coworker who has an “always-on” autoreply stating that she “is busy with client meetings during the day” and therefore only checks emails at 9am and 3pm. I understand wanting to set the expectation that people won’t get an immediate response, but it really baffles me. If you are still able to respond within 24 hours, why does anyone need this information? To me it feels like some weird self-help tip or power move that they read somewhere that serves no actual function.
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Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day]. Enjoy the holiday. Regards [Company name]
True, but maybe the OOO writer has had issues in the past with people needing things while she’s out, incessant following up, not going to the right people, etc. She could also just think it’s funny though.
How do I add the District Events and Religious Holiday calendars to my calendar in Outlook?
How you end a letter is important. It’s your last chance to make a good first impression on your reader. Choose the wrong closing, and you might damage the goodwill you have built up in the rest of your communication.
Of course, every message sends a message, even a barebones OOO that seems to say nothing more than that you’re away until next week, so why not try to inject a little personality? You could get quirky by giving your auto-responder robot a personality. You could dispense with words altogether and substitute a gif or emojis. Or how about a little retro concrete poetry – you know, where you arrange your words on the screen to form an image of a palm tree or a pina colada? It might be worth noting here that the amount of personality you inject depends on your trade. What earns you cachet in the creative industries might backfire in the financial sector, for instance.
Exactly! This may be the type of person who hears a phrase that sounds polite when referring to another, but mangles it and uses it to refer to themself so it becomes the opposite of polite.
As long as you’ve covered the basics—dates of your absence and who to contact in your absence—you should be good to go.
3. Delayed response templates. If you are working, but can't reply to emails easily, make this clear in your out of office message. This will easily set a sender's response expectations.
If you super, duper need to contact me, you can find me on Facebook or Twitter and use the hashtag #I’mGonnaRuinYourVacation
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.