To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
I’m out of the office from 01.02.2021 until 05.02.2021. During this period I will have no access to my email.
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17. "Hello! You've gotten the voicemail of [your name]. Leave your name, contact info, and the answer to the eternal question ‘Which came first, the chicken or the egg?' Anyone who gets it right will receive a call back."
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3. We do holidays our own way. When you hear the name Black Friday, what’s the first thing that comes to your mind? It’s probably one of the following: discounts, sales, or free shipping.
If you’re off to have fun on your vacation, you might as well have some fun in your OOO message! And hey, you might inspire someone else to start planning their next holiday.
I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [contact name] at [contact email] so that the other elves in this workshop can help you out.
To keep up to date with what’s happening at [Company], follow us on Facebook/ Twitter/ LinkedIn/ Instagram (You’ll like our posts on Facebook.)
Not just that, but some e-mail systems (Gmail comes to mind) have taken to hiding the signature underneath a little expando-button. You don’t see it unless you go looking.
Is it possible to turn off the “reply “urgent”” message so they can break through the DND?
It doesn’t say you have to grovel to get what you need. It says you have to ask again when they are in the office to get what you need, which is perfectly reasonable.
My project is entirely phone based and we don’t have voicemail, either for the project line or individual staff lines. We used to, but we found we spent so much time returning voicemails and getting people’s voicemails that it led to us missing calls and going in an infinite loop.
In case of maternity leave, make sure that you set up a long-term out of office message.
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Out of office emails should be short, succinct, and to the point – and should never include more information than is needed.
If you are checking emails while you’re out and are responding slower than normal, state that, suggests Jill Gugino Panté, director of the Lerner Career Services Center at the University of Delaware. “If you don’t have access to email and can’t return messages, state that as well,” she says. “The clearer you are in your messaging, the better.”