Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.
Yes! I HATE the voicemails that are like “can you give me a call back?” Like… give me some context so you can end up on my to-do list in the right place. People who leave these voicemails automatically go on the bottom.
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This information will help the person reaching out to you gauge whether their message can wait for your response or if they need to contact someone else instead.
For those of you arguing that entrepreneurs and salespeople must always be available, I present to you Exhibit A. While this is specific to Yesware (and you should check out their other OOO examples), it's easy enough to tweak to fit your industry.
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‘Karen’ is his executive assistant. Who he really should have had craft that OOO message.
My favorite one that I’ve heard is from TV. “You’ve reached {name}. I can’t answer. Don’t waste my time.”
Anybody that might need me that quickly should have access to my calendar and can see I’m in a meeting. Anybody that can’t see my calendar shouldn’t expect a reply in an hour unless I’d said I’d be available or something.
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Sorry I missed you — I’m unable to get to my email right this second. Why? I’m on a backpacking trip, surviving on Spam, really good water, and trail mix. You should see the stars out here.
2.) Herzlich willkommen bei Mustermann GmbH. Aufgrund unseres Betriebsurlaubes sind unsere Servicemitarbeiter erst wieder ab Montag, den 04.07.2016 für Sie erreichbar. Der Versand der Bestellungen wird ab dem 11.01.2016 wieder starten. Gerne können Sie uns aber in der Zwischenzeit Ihr Anliegen per Email an [email protected] oder über unser Kontaktformular zukommen lassen. Vielen Dank!
Are you the office prankster? Are you also taking some time off to relax during lockdown? Everyone loves a cheeky out of office response. We’re big fans of the example below. You’ll have your whole office in hysterics.
1. Add your office closing dates to your email signature block a month in advance. Highlight it to make sure it stands out as your regular clients/customers probably don’t even look at your email signature anymore. 2. Add your office closing dates to your November/December invoices. Most clients/customers will thoroughly read an invoice to
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I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is urgent and requires immediate attention, please send an email to [contact name] at [contact email].
File –> Automatic Replies –> Type your message in both sections – Inside my organization and Outside your organization.
Not me, but a friend of mine once received an OOO that simply said “I am having an out-of-office experience.”