Same. I also have a version that is customer facing/external and one that is internal. My coworkers get a little more info.
I do this because my industry’s norm is that people check their email on vacation, at least once or twice, but I don’t do it. I don’t have work email on my phone so it’s technically true.
.
Hey — you’ve reached my inbox, but hold on, the doorbell just rang. It’s the UPS driver. He’s loading me onto the truck. Dang, it’s stuffy in this truck with all these boxes. He’s taking me down to… Oh! Florida! And now I’m on the beach. Thanks, UPS driver!
The answer lies in writing an effective out-of-office message to help reduce the interruptions. “Let key people know you’ll be gone before you leave,” says Ivan Misner, founder of the global business network BNI and author of Who’s In Your Room? The Secret to Creating Your Best Life. “That will help reduce your email. Then craft an out-of-office message for everyone else.”
My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
If your phone system allows employees to receive external calls at their desks, instruct them to record a "closed for the holidays" message or "out of office" voicemail greeting that gives callers essential details about the closing.
An out of office message is a compact text that conveys the most important facts:
If a customer is new to your text program, be sure to send them an automated welcome message upon opt-in! Welcome to Barracuda Resorts VIP club! My name is Joy, your personal concierge. If you need anything during your stay please let me know!
So, for whatever reason you’re out of the office, your email inbox should be informative with any information about office closures or unexpected absences: Include an expected return date and time. Offer alternative point of contact and their details. Add the general office contact number and email address if you don’t have a specific point of contact. Be friendly and warm in your tone, even if you choose to keep it simple.
JOBSFind a jobRecruiter directoryPopular jobsPopular searchesBrowse locationsCareer adviceHelpContact usContact a REED officeAdvertise a jobCOURSESContact usFind a courseView all subjectsUniversity coursesDiscount coursesFree coursesCorporate trainingCareer guidesAdvertise a courseMORE FROM reed.co.ukAbout usWork with usLove MondaysFor developersPress officeREEDReed Group ServicesTempzone: timesheets & holidayAuthorise timesheetsReed GlobalReed in PartnershipCareers with REEDJames Reed – Official SiteKeep Britain Working Learn how to answer 101 of the most common questions now. Buy James Reed's latest book »
Use your auto-response as an opportunity to connect your customers with a sales opportunity! Hey there, thanks for shopping Patagonia! We’ll respond to your message ASAP. While you wait, have you checked out or semi-annual sale? https://txt.st/PQBLPE
There are a million reasons why people feel the need to sheepishly telegraph that they’ll be checking email while OOO: a toxic workplace culture; a set of bad managers who don’t model work/life balance or use manipulative tactics like saying, ‘feel free to take some time if you need it’; companies that are so focused on lean growth they don’t have anyone to pick up the slack when an employee opts to take time off. These days, merely having the confidence to step away from your job by taking the vacation time granted to you in the terms of your employment agreement is still a privilege in the American workforce.
If you don't see Automatic Replies after selecting File, you're probably using a Gmail, Yahoo, or other POP or IMAP account that doesn't support the Outlook Automatic Replies feature. You can setup a rule that will reply to incoming messages, but only if you leave Outlook running. For more information, see use rules to send an out of office message. Thank you! Any more feedback? (The more you tell us the more we can help.) Can you help us improve? (The more you tell us the more we can help.) Resolved my issue Clear instructions Easy to follow No jargon Pictures helped Other Didn't match my screen Incorrect instructions Too technical Not enough information Not enough pictures Microsoft in education Office for students Office 365 for schools Deals for students & parents Microsoft Azure in education English (United States) Sitemap Contact Microsoft Privacy Manage cookies Terms of use Trademarks Safety & eco About our ads © Microsoft 2021 Video Search and filter email Video Ignore email conversations Video Clean up your inbox
The big issue I have with the example in the post is that not only is it unnecessarily long-winded, but you have to listen through all the chattiness to get to the “here’s who to contact in a real emergency” part. The tone does rub me wrong, but I’m willing to roll with that as a personality/company culture thing.
Head over to your vacation message template, and Hit Control + C to paste your signature into your out of office notification. This way, when someone contacts you while you’re on vacay, they can still:
In the top right corner, click the cog icon to open Outlook settings, then click “View all Outlook Settings.”
*When a holiday falls on a Saturday, it is observed on the preceding day. (When the preceding day is also a holiday, both holidays are observed on preceding days.) When a holiday falls on a Sunday, it is observed on the following work day.