I had a boss who was mad if I put his full name on my OOO. I was his deputy. He said people should know how to contact him if I just use his first name. He thought the public would get his info (public-facing office but we didn’t correspond with the public at our level, of course). It made me feel very very silly to comply.
Having a professional automated message when you are busy enough to answer customer queries right away can set the right tone for your business and inform customers when they can expect to receive the response.
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I’ve started going really, really simple on OOO messages – literally just “I’ll be out of the office until ___, please contact ___ for questions about ____”
“We went to New Zealand and I informed everyone in my [out of office] that I was ‘bungee jumping in Queenstown’, which seemed like what I should do in Queenstown,” the reader said.
Happy holidays! I am currently getting into the holiday spirit, and so is the rest of the office. I'll be sure to respond to your email when I return to work on Dec. 28, 2020. Thank you for your patience, and I hope you and your loved ones have a joyous holiday. All the best, Lennox Haven Marketing Director
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I often see people put public holiday notices in their email signatures a week or two in advance, especially where there are multiple affected dates in a row. We are a very date-dependent field, though.
For those of you arguing that entrepreneurs and salespeople must always be available, I present to you Exhibit A. While this is specific to Yesware (and you should check out their other OOO examples), it's easy enough to tweak to fit your industry.
Funny emails are getting trendy, but they have to be used properly. If you are absolutely sure that your recipients will have a chuckle, go ahead and write a funny out-of-office auto-reply. It might make their day.
Hi, I am currently out of the office. I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return, but that’s not true. My phone will be with me and I can respond if I need to. However, I promised my family I would try to relax.
We are closed today for the [public holiday name]. Our office will re-open tomorrow at am.
However, when I email the backup person I also cc the original person. If the issue gets totally resolved, the original person is well aware. If the issue is not resolved, the original person can pick it up pretty easily.
The problem with that is people just don’t look at your signature. Whereas they are reasonably likely to notice the OOO message in the email subject header.
. Open the page and click on the “Send automatic replies radio button.” Until you turn off the assistant option, automatic replies will be continued to send. Keep as a reminder to off the assistant. Now, tap the “Send” option, and the date and time options become available.
I will be out of the office from Nov 3rd to Nov 10th with no access to my emails.