While a holiday is a great chance to disconnect and relax, you have a lot to take care of before taking a break. One of these things is setting up an auto-response system that sends out automated messages to everybody trying to call and message you when you are on leave. A thoughtful out of office message lets people know you cannot respond because you are on a holiday.
I say I’m off-duty, or in non-working status, but I come from a DOD background. I no longer like to say out of the office. Unavailable is good too.
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I will be out of the office this week. If you need immediate assistance while I’m away, please email (Contact Email Address).
If you need immediate assistance during my absence, please contact (Contacts Name) at (Contacts Email Address). Otherwise, I will respond to your emails as soon as possible upon my return.
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Over Twitter DMs, one woman sent me her OOO messages from when she was diagnosed with breast cancer. The messages — composed while she was undergoing chemotherapy treatments and recovering from surgery — were detailed and unique. They offered touches of humor, honesty, details about her treatment schedules and set expectations for others trying to reach her. She offered alternative contact options for potential emailers to make sure urgent requests didn’t fall through the cracks but offered a dose or reality as well. I particularly appreciated this line:
1) I am currently out at a job interview and will reply to you if I fail to get the position.
Make sure that customers who attempt to contact you know when you expect to be in the office again. Most customers will understand the desire to devote time and energy to the family during the holidays, but they want to know when you'll be back to provide them with your usual excellent customer service.
I agree! I’m in HR and all I can think of when I see funny OOO’s from people is, “How big of an a$$ are you going to feel when someone emails you about needing time off for a funeral and they get this nonsense back?”
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Agreed. Every time you are in a meeting is overkill. For some people they are never not in meetings.
Mine says something along the lines of “I’m currently away from my desk, and will be back online on Monday, 7 July…” and (if it’s a longer period and not just the next working day) perhaps also something like “If your enquiry is urgent, please resend to…” so someone else can deal with it.
One of the real joys this holiday season is the opportunity to say thank you and wish you the very best for the new year. Warmest thoughts and best wishes for a wonderful holiday and a very happy new year. Wishing you the gifts of the season — Peace, Joy, Hope. Merry Christmas.
I will be out of the office starting (Starting Date) through (End Date) returning(Date of Return).
I will be out of the office this week. If you need immediate assistance while I’m away, please email (Contact Email Address).
By making this information public, you have unwittingly given a hacker everything they need to complete a Business email Compromise (BEC) scam. In these BEC attacks, the hacker commits fraud by pretending to be a senior employee and will attempt to coerce the recipient into complying with a fraudulent request – such as wiring company money.