Q. What if I need to work during winter break, such as to conduct ongoing research that cannot be delayed until after the break?
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Written by Braden Becker @BradenBecker
Unfortunately, I can’t answer your email (even though my office is three feet away). I’ll get back to you once I’m back from my long-awaited trip to the fridge. Bought tickets on TripAdvisor and everything.
I’d be happier getting this than one of the out-of-office messages that provides waayyy too much detail — “I’m at home nursing an unhappy stomach, hope to be in tomorrow, but meanwhile am resting and checking email in between bathroom runs,” etc.
Our office will be closed today for the [holiday name]. We will reopen tomorrow morning at [time].
You cannot be sure how quickly your colleagues will respond to messages when you are absent, so avoid promising any instant assistance. Moreover, ensure you take permission from your co-workers before giving their details in the message. They might be too busy to substitute.
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I want to answer every question you could possibly have in my out of office message, because otherwise you’re going to text my personal number and disturb whatever I am out of the office for. NOPE.
If you need immediate assistance during my absence, please contact [contact’s name] at [contact’s email address]. Otherwise, I will respond to your emails as soon as possible when I return.
It’s possible I might quote from some responses to this in an upcoming column, so please note if you don’t want me to do that with yours!
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If you need assistance during this time, one of my team members will be able to help. They can be contacted at [phone number] Monday-Friday from 8-5.
My pet peeve is when people put a contact in there but then don’t include their contact info, assuming anyone would have it. I don’t always and that’s super annoying.
Dear Customer, Please note that all company offices will be closed from [date]. We will reopen on [date] We wish you the best holiday. Regards, [Company name]
If you are unavailable and a client needs contact, a colleague’s contact information can be included. The text should also indicate when it’s appropriate to contact the alternate. Some people will indicate that the contact is for urgent matters while others may offer for consistent client care.
If this is a good representation of this individual’s personality, then I think they would be a fun co-worker and a reasonable boss.