The weather has changed, so I have decided to book myself a little break in the sunshine.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
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Thanks for your email. I’m currently on holiday with my family for the first time in what seems like forever. For urgent matters, [NAME] will help you. She doesn’t have a cape, but she is basically Superwoman. See you real soon. (Source: Futureofworking.com)
Hi, Our store will be closed until the end of the week for Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date]. Kind regards.
I dislike it, too. But I add it, because we have managers who do check their email on days off & respond. That’s above my pay grade as far as I’m concerned, but I don’t want people to think that I might be checking.
Hello! Thanks for getting in touch. I’m out of the office until [DATE] with limited access to email. But never fear! I’ve left you with some helpful writing tips to read and share.
If you’re interested in our [product/service]. Great! Read what our customers are saying about how awesome their experience has been – https://www.g2.com/products/nethunt-crm/reviews
Yeah, that’s not enough to stress over. Try coming back to tens of thousands after parental leave.
Our offices will be closed today for the Queen’s birthday public holiday. Our team will be back in the office tomorrow morning from am. Enjoy your holiday!
Anybody that might need me that quickly should have access to my calendar and can see I’m in a meeting. Anybody that can’t see my calendar shouldn’t expect a reply in an hour unless I’d said I’d be available or something.
That’s why it’s a good idea to direct your recipients to your Facebook, Twitter, or Instagram where they can get in touch with you.
My favorite one that I’ve heard is from TV. “You’ve reached {name}. I can’t answer. Don’t waste my time.”
Most of what I’m describing (as well as boyd) boils down to examples of clear, honest, communication. While it sounds simple, such openness is extremely rare in the workplace. It is rare because, especially with time off, this type of communication requires the sender to be vulnerable, to cede control, and/or to be assertive and frank about one’s needs.
We're talking about engagement here. Do you have a webinar clients can watch in case they miss your face or want to hear your voice? Do you have a special going for new clients or referrals? Do you have a hot new blog post you wrote just before stepping out? Tell your people to click on that!
This used to drive my supervisor crazy, she’d email me “it looks like your OOO is still on.” I had to explain the rationale a few times before she understood.
However, I’ll be checking in whenever I can, and will respond to all emails marked ‘urgent’ as soon as I am able to. For immediate assistance, you can contact me on [mobile number].
1.) Herzlich willkommen bei Mustermann GmbH. Unsere Telefon-Hotline ist über die Festtage nicht besetzt. Genaue Öffnungszeiten erfahren sie auf unser Website unter www.mustermann.de - Wir bedanken uns für Ihr Vertrauen und wünschen Ihnen und Ihren Lieben erholsame Feiertage und ein gutes neues Jahr.