Mary founded Instructional Solutions in 1998, and is an internationally recognized business writing trainer and executive writing coach with two decades of experience helping thousands of individuals and businesses master the strategic skill of business writing. She excels at designing customized business writing training programs to maximize productivity, advance business objectives, and convey complex information. She holds a B.A. in English from the University of Rhode Island, an M.A. in English Literature from Boston College, and a C.A.G.S. in Composition and Rhetoric from the University of New Hampshire.
If the visitors land your website after business hours or during holidays and do not get any response they might slip away. They could be important sales leads and losing them can impact your business.
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I do this because my industry’s norm is that people check their email on vacation, at least once or twice, but I don’t do it. I don’t have work email on my phone so it’s technically true.
I just say out of the office. It helps that I have a room that, among other things, functions as an office, but I don’t think that would change my reply. Whether its a real or metaphorical office, you’re still not at work, so it counts.
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Yes! I would roll my eyes *a*lot* at that message – it comes across as someone taking themselves way too seriously.
Thank you for calling [Company Name]. Our offices are currently closed for the day. Standard office hours are Monday to Friday, 8 AM to 8 PM Eastern Time. Did you know that you can check your account status with us 24 hours a day / 7 days a week by visiting [account login webpage]? Here you can view information about your account, as well as answers to general questions you may have. Otherwise, please call back during standard office hours, and we will be happy to assist you. To repeat this message, press the # key. Holiday Greetings
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Please contact (Contact Person with email and phone) if you need immediate assistance.
Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
We promise the world will not end while our offices are closed and encourage you cherish this time with your families and friends!
Okay. Before you go into fancyland or funnyland about how you're in the woods protecting yourself against bears, remember Rule 1! Make sure you have all the pertinent details in your out of office message.
“Hi, I’m Troy McClure!” We’re not sure who wrote the original Troy McClure out of office message, but this version by Paul Sokol of Infusionsoft is a real gem.
I dunno – I think it says more about the writer than the culture. I worked in tech where there were always a handful of people who would do stuff like this, but most people would keep it basic. I just think some people love putting funky or gimmicky twists on rote stuff.
Yes – this might amuse me if I got it once, but it would get old very fast . Maybe as an internal message if it fit the office culture. If I were an outside client or contractor and got something like that I;d see it as unprofessional (although I get that cultures and industries differ)
We also had company wide announcements that all of Spain was going on holiday in July, and then France would be gone on August, so please wrap up any business for the summer before then :’)
REVE Chat offers the template to set up personalized queue messages and exact wait to manage their customer expectations. Under the customization option from the dashboard, you can manage customer conversations by providing estimated time and message.