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Your ooo also serves to let people know when they can expect you to reply yourself. If that’s not a concern, then I guess you don’t need one.
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You’ve reached [Company Name], the [company’s slogan]. Please choose from the following menu options: To speak with the operator, press 0. For customer support, press 1. For troubleshooting questions, press 2. For accounting questions, press 3. For a list of our staff members, press 4. To leave us a message, press 5. To repeat these options, press 6. After-Hours Greetings
Ha reminds me of an admin here once who would leave like 10 bullet points on who to contact for what. We got a kick out of the point that was “for catering emergencies…contact…”.
An out-of-office message is an effective way to inform people why you are not responding to their calls or messages and when they can expect a response. This information saves them from getting frustrated and avoids any negative impression from the inability to respond. If you have long-term relationships with your customers, such an auto-response system is highly significant as it avoids any inconvenience.
Thank you for your email. I’m currently offline until [date] to celebrate the holiday with my loved ones—without my phone in front of my face.
This is how my voicemails to my doctor’s office, my son’s doctor’s office, his daycare, etc. all go. Actually, the few times I leave voicemails beyond that, this is how they go.
Automated reply messages are a great way for businesses to fulfill customer support expectations of receiving a prompt response for their chat or email requests. Automated reply messages empower businesses to:
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I wouldn’t be offended or consider saying anything to anyone who included this in their out of office message, but even as someone who is in a religion that forbids use of electronics on most holidays, I still think this message is 1) TMI; 2) doesn’t convey what it needs to convey unless you are explaining that you don’t use electronics during holidays, in which case you can just include that you won’t be checking email without including the religious explanation; 3) would come across to me as inclusion of personal information I don’t need, which would therefore strike an unprofessional tone,and I wouldn’t understand why you felt the need to include that info. How about “I’m out of the office without access to internet or email until (date). If you need assistance before this date, please contact…” Like I said, I think your colleagues are overreacting, but in general I would advise to leave all personal information out of your auto-reply — vacation, medical leave, religious observance, etc. — people do not need to know why you are out.
My fav is the one I got that was “I’ve retired and I won’t be checking this account EVER AGAIN!”
And while we all have grace for friends and family who seem to take forever to get back to our messages, customers generally expect this degree of promptness when they text a business.
They happen when you have at least two auto-reply systems set to respond to every single email that somehow start messaging each other.
If you need immediate assistance during my absence, please contact [contact’s name] at [contact’s email address]. Otherwise, I will respond to your emails as soon as possible when I return.
I don’t do them for meetings. I do have one that I turn on every Tuesday afternoon since I don’t work Wednesdays. In our culture it’s not uncommon for people to check EMail when they’re off. I don’t do that so I need to let people know. I also put a status message up on Teams. I work with a team of 40 people and I can’t expect them all to remember when I’m there and when I’m not!
It is entirely possible to enjoy a podcast and hate voicemail, nothing about issues with human voices.
Make sure that customers who attempt to contact you know when you expect to be in the office again. Most customers will understand the desire to devote time and energy to the family during the holidays, but they want to know when you'll be back to provide them with your usual excellent customer service.