One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.
That said, be careful with messages that are this curt. Make sure you're familiar enough with your audience — and your boss, for that matter — to know that this sort of out-of-office message will be met with a snicker, and not with annoyance.
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Thank you very much for your email. Currently, I cannot answer your msg promptly. I will come back to you after my return on Nov 10th.
55% of B2C content creators say that creating visual content is now the main priority. Here are key ways of how adding visuals enhances your auto reply messages.
Hey there! I’m on holiday right now. I’ll try to reply to your message ASAP. Talk to you later!
Hi, This is an automated reply because I am currently out of the office until [MM/DD]. Did you email me to know more about [product/sale/service/etc]. If you did, take a look at this [ebook/brochure/infographic/etc]. I’ll be sure to answer any questions you may have about it upon my return.
But traveling for work, then I say “intermittent access” so that I only need to respond to the urgent emails and can ignore everything else for a few days.
This might seem obvious, but make sure you clearly state and restate the dates you’ll be out of the office. Even if you put the dates in your subject line, you should also repeat them in the message body. It’s hard to over-communicate here. State exactly when you’ll be back, and whether or not you’ll be responding to calls and emails while you’re out. If you’re on the road but are responding to messages, let everyone know if you’ll be unavailable for an extended period (while on a flight, for example), if you’ll be in a different time zone, and in general, that they should expect a delay in response time. All in all, set realistic expectations and strive to be as specific as possible.
Just because I’m that person, I may have actually contacted you with a “Hope you’re having a great time!”
Q. Who should notify contractors, vendors and other individuals who work with various University departments that their services may not be needed during winter break?
The best voicemail greeting I’ve ever encountered went like this: “If you’re hearing this message, please hang up and send me a text. I haven’t checked my voicemail since 2010.” And true to form, the mailbox was full and not accepting messages at that time. I appreciated her honesty!
With these tips, you’ll be able to write your next auto-reply message, for holidays or other reasons.
Thank you for your email. Unfortunately, I am currently out of the office and will not return until 3rd November.
Automatic replies help to stay connected to customers even if the particular channel is not available at that moment. When you are out of the office or busy, it is extremely helpful to provide personalized messages as it gives satisfaction and positive brand experience.
Point out trends you’ve seen in your friend over and months and years, such as improvements in how he or she relates to others. If you know it’s a struggle for your friend to keep her cool under deadlines at work, you could tell her, “I’ve noticed how patient you are with your office coworkers lately.”
I worked at an office where we used OOO messages on voicemail pretty regularly and if we forgot to change the message, our callers were quick to tell us the outgoing message was outdated. That end date feature would have been a big help for us! A local council in Wales needed to get a road sign translated into Welsh. (All official signs in Wales have to be in both English and Welsh.) They got an out of office message in Welsh from the translator they contacted, assumed that was the translation and printed the out of office message on the sign. They didn’t realise their mistake till a Welsh speaker pointed it out…
Now that you know what you should and shouldn’t include, how do you go about crafting the perfect out-of-office vacation message?