Our offices are closed until [date]. If it’s something you need urgent assistance with, contact [Name] on [phone number] or [Email] Hello! Thank you for your email. I am currently out of the office. We have closed for [holiday name]. I will be returning on [date]. If you require immediate assistance, you may reach me at – [mobile number]. Thanks!
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I’ll get back to you when I return to civilization. Or to an area with WiFi. Or to the office on May 10th. Whichever comes first.
Thank you for your e-mail. Unfortunately, I will not be able to answer your e-mail from 25.08.2020 until 02.09.2020 Your e-mail has not been forwarded. During my absence please contact my team via this e-mail [email protected], raise a ticket or contact my team leader (YOUR TEAM LEADER’S NAME) [email protected].
This is typically what I do. People don’t need to know where you are or what you’re doing. It’s really none of their business. They just need to know how long you’ll be out, that you won’t be checking email or vm while you’re gone, and who to contact instead.
Thank you for calling [Company Name]. To celebrate the holiday season, we are offering limited-time discounts on all purchases. Please ask your account representative about them today! To place an order, press 1. To follow up on an existing order, press 2. To speak with a representative about our products, press 3. If you have a billing question, press 4. To repeat the menu options, please press the * key. 9. Holiday Closures
Setting Up a Holiday Schedule Log in to 8x8 Admin Console. Click Auto Attendants. Create a new Auto Attendant profile or click Edit (pencil icon) to the right of the Auto Attendant you wish to edit. Go to Business hours and select Create new schedule. Enter the Date and the Name of the holiday. If your business will remain Open, click Add business hours. Enter the Date and the Name. Select Status. Enter the hours of operation. You can create a custom greeting for your Holiday Open Hours Menu or Holiday Closed Hours Menu. Also, you can skip the Auto Attendant greeting by clicking Skip Playing Prompt in the Holiday Open Hours or Holiday Closed Hours menus. This can be used to route callers directly to your voicemail or another number. Log in to 8x8 Admin Console. Click Auto Attendants. Click Edit (pencil icon) to the right of the Auto Attendant you wish to edit. Go to the Call Handling Menus section and select the Holiday Open Hours Menu or Holiday Closed Hours Menu. Note: You need to select a Site for your Auto Attendant before you can view the Call Handling Menus. Select Play Audio. Click Select File. Select Call a phone number to record. Enter the Name and the Phone Number or Extension you wish to record your initial greeting on. Click Call Now and follow the instructions. Click Save.
My employer uses Outlook and it has an option to display all OOO messages when you add the person into the To/CC/BCC fields of an email, prior to sending it. It’s pretty great and actually saves an email sometimes because I can see who I should contact and just go to them.
I do this too! Depending on how busy my inbox is that day, I’ll also set it to start around 4:30 pm my last day in the office before going on vacation. I have a lot of people that email me at 4:56 expecting to be #1 on my list the next morning so I try to catch them that way.
Help your users know when to expect a response. It’s easy to show customers your team’s availability and let them know when they can get assistance from your team. You can manage their expectations by setting your office hours and expected response time.
Thanks for your email. I'm currently on [reason]. I'll be out of the office from [date] and will be back on [date]. For immediate assistance, please contact [person name] at [person's email]. 6 Tips for Being Productive While Working From Home 20 Powerful TED Talks to Improve Your Leadership Skills
I’m out of town. I’m looking forward to connecting with you when I return. If you’re getting this note, it means that I’ve received your email. (Thank you!) I’ll respond to your note as soon as I can. In the meantime, here’s a list of five questions that I get asked often. I’ve included brief answers to each one below. Take a peek. You might find the answer that you’re looking for—right away! [Include brief FAQs here] I hope those FAQs were helpful. Don’t worry, though—even if your question was one of the questions listed above, I will still send a personal response to your note as quickly as I can, just to make sure that your question or problem has been completely resolved. Talk to you soon!
If they think you’ll be checking in, they might still attempt to get in touch with you. In the event that you take vacation time or personal time, they’ll try to contact you less often.
I’ll be back on [DAY OF WEEK], [DATE]. No explanations, no apologies, no promises to respond, no redirects to other colleagues. It works.
“We went to New Zealand and I informed everyone in my [out of office] that I was ‘bungee jumping in Queenstown’, which seemed like what I should do in Queenstown,” the reader said.
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After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.