The iPhone DND mode is supposed to use while you drive. When driving, you don’t need to divert your attention while driving, and you can set Do Not Disturb while driving. There are a few options to set Auto Text while driving. You can place on the iPhone to switch automatically to DND mode while driving by detecting motion.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
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Hello and thanks for your email. I’m currently out of the office until [MM/DD] with limited / no access to email. If your request is urgent, please contact [NAME] at [EMAIL or PHONE]. In the meantime, did you know we have a weekly / monthly enewsletter?
I also tend to check my email 2-3x per day while I’m out for my own sanity and will respond to important* ones if not doing so would hold something big* up. Not using OOO avoids some of the self-righteous nonsense from people with nothing better to do than try to micromanage my personal time.
It isn’t hard to write an out of office message. And it’s less important than learning how to write a great follow up or understanding what makes a killer subject line. But that’s just the reason why a lot of people usually underestimate what an out of office message can achieve.
That’s exactly how I set up mine, except that ordinarily I’d have several options, like: “If you need help with X, call A. For help with Y, call B. For help with Z, call C. For anything else, call my manager at extension 000.
No matter what you’re using your SMS autoresponder for, there are a few pieces of best practice you should keep in mind when crafting an automated text message.
Thank you for your email. I am out of the office in observance of [holiday] with limited access to email and will return on [date]. Your message is very important to me, and I will respond as soon as possible. If you need immediate access, please contact [number].
It’s my favorite time of year, which means I’m currently out of the office chugging mugs of cocoa, stuffing my face with cookies, and attempting to fulfill my life-long goal of memorizing every single line of [your favorite holiday movie].
(If you have certain projects you cover list project name and the person covering you).
A ‘Type A’ who can’t ever fully switch-off from work… at least they’re honest about it!
But nope, we’ve created a world where “I have a dentist appointment and won’t be in until 10 today” is cause for alarm.
I dunno – I think it says more about the writer than the culture. I worked in tech where there were always a handful of people who would do stuff like this, but most people would keep it basic. I just think some people love putting funky or gimmicky twists on rote stuff.
The best way to spread Holiday cheer, is screaming “Out of the Office” for all to hear…
(Obviously, it wouldn’t fly in all cultures, but I do think this should be more normalised.)
My boss requires us to put a nightly OOO message up, and I HATE it. I pushed back on it for months at first, because people know and understand that the reason no one is responding at 8pm is because the business is closed (or at least, they should understand that…). It wasn’t worth the fight, my boss thinks it’s so important, so I caved and just turn on the message every night. I think it makes us look immature and like we don’t understand business norms, but it’s not the hill I’m willing to die on.
Click the cog and select ‘Settings’Scroll down to ‘Out of Office AutoReply’Specify a time periodWrite your out of office emailConfirm other details and press ‘Save Changes’