Yes, this, and when people use OOO message as a “do not disturb” but then email you back right away. That’s not how OOO or email works!
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This email comes from another one of my colleagues. The purpose of this email is to intercept messages during Thanksgiving, and the way in which it does so is, well, with thankfulness.
Same! If I’m on vacation then I say I have no access to emails. Even if I’m just sitting on my couch all week.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
After all, your goal is always to keep your business associates happy. For that reason, you should have a backup co-worker who will cover some of your work while you are not available. Not only is this the professional way to go, but it will also leave your customer satisfied with the company’s service.
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If you’re out for the day, I think you literally just need to say “I’m not in the office today, but I’ll respond to your message as soon as I’m back.” If people need an answer to something today, they’re smart enough to figure out they need to ask somebody else.
In 2013, researcher danah boyd wrote a LinkedIn blog post advocating for the nuclear option which was framed in the piece as an “email sabbatical.” Coming back to an empty inbox after a vacation is should be a break from the insanity, not a procrastination of it,” boyd wrote of the decision to send everything to the trash.
The United States Congress officially recognized the end of World War I when it passed a concurrent resolution on June 4, 1926, with these words:
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A. While The University of Toledo Medical Center and its operations must remain open for our patients and guests, yes – there will be a limited number of offices closed on HSC during winter break because they are academic, non-hospital or non-patient care areas. Leaders of those departments are responsible for ensuring their students, team members, customers, vendors and other stakeholders know in advance that they will be closed during winter break. Their email and voicemail messages also should inform customers of the specific closure dates.
I dunno, this is one of those areas I feel like people overanalyze. Like, yes, there are definitely some away messages that make me raise an eyebrow and I really don’t want anyone’s medical history. I’m not a huge fan of the one from the LW cause it’s a bit cutesy and takes too long to get to the point — I prefer short and sweet. But some people also just…struggle with how to put together an away message and copy what their boss does. Or they’re like me — I need a message that works for clients as well, so mine needs to be a little more formal, even if my office isn’t.
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back."
Hi, I’ll be back on {MM/DD]. please contact [name] at [email] or [phone] if you really, really, really think it’s urgent. Otherwise, I’ll respond when I get back.
I don’t usually read the messages anyway, I just take it as information that the recipient won’t see my message right away. If that will cause issues, I’ll contact someone else.
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