I ran a nonprofit organization staffed entirely be volunteers (I was one). After one too many people incensed that we did not follow up to their emails within two hours, we had to include an OOO message that said we were a volunteer organization, and any request may take up to two weeks to process. Please email again if you have not heard from us by then.
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Your clients should know when they can expect a response and when you might be unavailable due to unforeseen circumstances.
The worst one I ever received was from a coworker (senior to me, but not my manager) many years ago. I’ll paraphrase it as my memory isn’t great:
Leaving an email without a responder can appear unprofessional, lose potential business and, worst of all, make you look like Scrooge!
Okay. Before you go into fancyland or funnyland about how you're in the woods protecting yourself against bears, remember Rule 1! Make sure you have all the pertinent details in your out of office message.
And, although it’s fine to include certain details (e.g. what you’re doing), it’s vital to keep it professional. After all, this email will be sent to anyone who contacts you – so it’s not the place for inside jokes.
When you’ve finally powered your way through that seemingly endless to-do list and are ready to check out of work mode once and for all, there’s one final thing you need to take care of: setting your out-of-office response.
What would be annoying would be receiving multiple emails from me to see if the pet changes each time the OoO is triggered, along with follow-up emails from me inquiring about Fluffiekins’s adoption status. :-) Otherwise, this is BRILLIANT. And on brand.
The one exception: When I was out for a week and a half on my wedding/honeymoon, I included something about “Additionally, I am out of office getting married, so shortly after my return my name will change from Red Bookworm to Red Reader.”
Here’s my OOO nightmare: when I was a graduate intern a few years ago, there was a volunteer with severe, marginally treated mental health concerns. Her behavior toward me was inappropriate to the point that my school assisted me with a safety plan. I obviously blocked her on everything I could think of. Unfortunately while I was on winter break she emailed my agency address from an account no one knew about, got my OOO message, assumed it meant I was open to communicating again, and proceeded to have a monthlong meltdown in my inbox when I didn’t respond. To this day I am grateful for my city’s utter lack of public transit, which prevented her from trying to find my home and family.
And… it’s playing in the background as I write this email. Guess what? I’m on vacation! And I do love my occupation.
Exactly. It doesn’t matter if I’m sitting on the beach, on my couch, or in a hospital bed–I’m not reachable and you’re gonna have to wait until I get back or contact someone else.
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Yup. That’s almost verbatim what I do. It’s the standard around here and now I’m grateful for that!
Thank you for your email. I’m away from my desk until [return date] trying to corral my kids between family visits and holiday sugar highs.
I’ve heard “please respond at *your* earliest convenience,” but never the other way around.