Set a minimum delay for auto-responses. For example, if you set a minimum delay of 1, the eDesk will send the OOO template 1 minute after receiving the customer’s message. If you don’t set a minimum delay, eDesk will auto-respond immediately upon receipt of a message.
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To be honest, if it wasn’t for the bloody flashing red light I’d never bother with it. Can’t stand the flashing light.
Giving the option to contact an email address containing “interruptyourvacation” provides two things — 1) A dose of humor, and 2) discouragement from actually doing what the name suggests. Plus, he prefaces it with a request for empathy, by explaining that he promised quality time to his family.
After X enjoyable years, I do not work at [company] any more. Please contact [insert name and email] for enquiries relating to [subjects], or myself at [email] for personal matters.
Braden also recommends using HubSpot's out-of-office email generator to create your OOO message.
Not an OOO issue but the comment about PTSD from OldJob reminded me of this. I am a recreational sailor who often made longer offshore trips as my vacation. OldBoss INSISTED that we provide contact instructions. Mine was some variant of “Dial O and ask for the Marine Operator. Give them [name of boat], [call sign] and [approximate location by date] along with your name and credit card number. We will be monitoring Channel 16 at these times…..” Never got a call. Word spread and there was a sudden epidemic of sailing vacations in my office!
HI. I need help. Auto reply works at me only for text messages. If anyone calls me auto reply doesnt work. Any suggestions? Thanks. Joco
@cwarzel I’ve started putting mine up on weekends, and on weekdays after 7pm for internal senders. I’m offline for the night & won’t be checking email, dorks.
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Eh, figuratively. It’s like saying I’ve gone to lunch even though I’m still right here eating at my desk–the point is that I’m unavailable to do any work.
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Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
19 Best Ways to Retain Employees (2021) Sep 13 - What Are Some Ways To Retain Employees? Why should you care? A recent study suggests that the direct costs of… Read More »
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Hello, We are currently closed for the holiday. If it’s something urgent you can email [name] at [email]. Kind regards. [Name/signature]