In my absence for pre-sales support services, you can drop an email at [email protected] or reach out to (YOUR COLLEAGUE’SNAME)/[email protected]
So now this email is working overtime with the flood of enquiries, spam, well-wishes, and broken hearts.
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My immediate team does this with calendar invites for our scheduled PTO (set to “Show As Free”), and I actually find it really helpful. I certainly wouldn’t want to get an email from dozens of people that I may or may not need to get in touch with, but if I am quickly looking at my calendar to set up time with my team, it’s helpful to have a reminder of who is out and who is not. I definitely wouldn’t remember if my teammates sent an email or a chat. I’ll invite relevant coworkers to an event called “Applesauced on PTO” that shows up as free on their calendar, and make a separate event for myself to be marked out of office in the system
22. "Hi, you've reached [your name, the office of X company]. We're closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year's, Fourth of July, etc.]."
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6. Out of Office Template #6 For the Person Who Likes to Live on the Edge (of HR Protocol) Hello, I’m currently offline for the holidays—which means I’m busy either
Should the matter be important, please contact Jim Ross ([email protected]) in my absence. Kind regards.
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Again, this will depend HUGELY on what sort of role it is (an external-facing vendor, for example, should probably not use something like this). But for many internal requests, it is not power-tripping to ask someone to either redirect their email or wait until a later date to send it.
Thank you for your message. I will be out of the office starting [start date] and returning [return date]. While I am [reason for absence], I will have limited email access.
If you’re out for several days, then sure, say when you’ll be back and leave info for who to contact in the meantime.
Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.
You don’t have to stop using OOO messages. Instead, they need to be used wisely. It’s okay to suggest an alternate contact while you are unavailable or add a date when you will be back in action. Just skip the details about why you set up the out of office message. No one needs to know that your son is getting married in Paris. Remove any personal details in that message, including personal cell phone numbers or an alternate email where you can temporarily be reached.
Here’s my OOO nightmare: when I was a graduate intern a few years ago, there was a volunteer with severe, marginally treated mental health concerns. Her behavior toward me was inappropriate to the point that my school assisted me with a safety plan. I obviously blocked her on everything I could think of. Unfortunately while I was on winter break she emailed my agency address from an account no one knew about, got my OOO message, assumed it meant I was open to communicating again, and proceeded to have a monthlong meltdown in my inbox when I didn’t respond. To this day I am grateful for my city’s utter lack of public transit, which prevented her from trying to find my home and family.
I think the OOO you wrote in about is hysterically funny. I also think it would be out of place in a lot of offices (the board of directors that oversee my org would emphatically not think the message was funny).
I’m with you, honestly! When the end was “she’s So great” and not “she’s so [sime negative adjective]” I was actually surprised. I thought it was annoying and condescending and all around extra. But I guess I see why some people (including the ooo boss) would think it’s funny.
I love this and want to start using it. I am assuming it’s pronounced “hood-a-lay” and that said hodilay has already begun when the OOO message was written!