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By bringing some automation into the process, you not only ensure that your staff is leaving vacation email messages that cover what’s needed, but you’re also eliminating the possibility that team members will forget to turn them on.
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Written by Aja Frost @ajavuu
You can set the ‘favourites’ phone calls to pass through the DND but does this also apply to their text messages or only their phone calls?
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Think about a soon-to-be-ex-colleague that really could do with some extra enquiries forwarded their way (call it 'paying it forward').
But what should you do to keep the message informative, engaged and maybe a little festive?
I want to answer every question you could possibly have in my out of office message, because otherwise you’re going to text my personal number and disturb whatever I am out of the office for. NOPE.
If you are planning to head out on vacation or step away from your office for a few days- creating an out of office autoresponder email message is essential (and even more important for email
Much obliged to you for your email but our office will remain closed due to upcoming holidays. Unfortunately, due to this, we will not be able to send you an answer until 12-01-20XX. In case of emergency, you can send your queries to Ms. Medley at [website], she will answer all your queries. All delays are hereby regretted.
The holidays bring cheer, excitement, and for many, a mailbox full of holiday cards from businesses. As a hard working professional, you may not have the time to craft the perfect holiday card message from your company. That's why we've assembled a list of 50 sample holiday card messages that you can use in this year's holiday cards. From Christmas …
Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
So, not the literal first second I’m back at my desk. But as soon as I can, depending on where you land once I’ve taken a look at everything and set some priorities.
I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [Contact Name] at [contact email] so that the other elves in this workshop can help you out.
I took two weeks off recently and put together a google doc of anticipated things someone might need to know. I slacked it to our whole team with instructions not to call me unless we’re about to lose $1 million or more (we’re a small office and I wear a lot of hats so lots of small things could have been a problem). IDK if anyone actually read it, but it set a tone of “don’t think you can reach me for the next 2 weeks” and let me keep a short OOO response.
I didn’t watch the video, but reading the transcript I got the vibe that the author is one of those people that thinks they are a lot more clever than everyone else does.
Wow- that is rude of her. If you have a phone, you should have voicemail! It’s unprofessional (or at least inconsiderate) to have a mode of contact that just says “sorry, I know you already contacted me, but I want you to contact me again a different way”. Especially if she’s out of the office it doesn’t make sense to turn it off. The entire point of voicemail is so you can listen to the messages when you return…