Please note: Shipment cutoff times on December 22nd will be at 2pm MST. Regular shipment schedules will continue on Tuesday, December 27th.
To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
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1.) Bienvenido/a a John Doe. Nuestras líneas de teléfono no están disponibles durante períodos de vacaciones. Puede encontrar nuestro horario de oficina en nuestra página web www.joendoe.de. Gracias por su confianza. Le deseamos a usted y a su familia unas felices fiestas y un próspero año nuevo.
I am annoyed when people send a “fergus ooo” outlook invite! Maybe that’s the (annoying imo) style for your team Fergus, but our nearest common ancestor is 3 or 4 people up, you’re not that important and I don’t care!
Yes! I hate the “at my earliest convenience” for the same reason – it comes across as “I’ll do it when I feel like it”. I would only use that phrase at work in terms of someone else (ie “at YOUR earliest convenience”).
My OOO replies are relatively boring…usually state if I’m using PTO or at a conference, dates, who to bother in my place, etc.
I absolutely hate this and it would definitely irritate me if received. I agree with the letter writer that it comes over as condescending and also a bit passive agressive in places. I’m definitely not the audience for this one! Presumably this is an internal only version and the company culture would find this cute / funny.
There are some types of work or office cultures where I think this makes sense. Sometimes enough people use OOO messages for work travel, conferences, and similar that getting the OOO doesn’t really mean you won’t get a response until the date specified. It can help to clarify.
2.) Bienvenue chez John Doe. En raison de notre entreprise de vacances, notre personnel de service sera à nouveau disponible pour vous le lundi 4/07/2016. L’expédition des commandes démarrera de nouveau le 01/11/2016. En attendant vous êtes le bienvenu pour envoyer votre demande à notre email [email protected] ou avec notre formulaire de contact. Merci !
we had something similar at one phone-heavy place I used to work and it was actually extremely useful – everyone set their voicemail when they got in, and people would include if they were offsite (so worth ringing their mobile) or likely to be otherwise unreachable, and who to contact if your query was urgent. only took a minute to set, and was super useful to me as someone who had to talk to maybe 10-20 people on the phone in a day.
Yep, tech worker here and I didn’t even bat an eye at this when I saw it on TikTok.
Before you trade your office pass for a YouTrip card, you’d need to first power through your to-do list and prepare a super swee handover for your team. Then all is good, right? Not quite. You don’t have the right to exclaim “pang gang oh” and disconnect from work just yet 🙅
Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
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If their message is urgent or they’d like to contact someone else instead, you can let them know what to do.
We have some field staff who have out of office replies set up for when they do fieldwork. On one hand it’s nice I guess, but on the other hand, they aren’t dealing with urgent matters only they can handle (they don’t manage projects or deal with clients), so it seems a bit unnecessary? No one has been disciplined for not responding to an email the same day. But maybe I’m just a crabby Gen-Xer, and a client can stand to wait a few hours or until the next day to get an answer from me.
I have gotten weird pushback on this that people are offended that I would say I am out for religious observance, as if it somehow implies that my reason for being out of the office is more important (or inviolable) than theirs. I don’t even know what to do with that.