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Top of the iceberg though. Oh, and she also works with external contacts, including prospective clients.
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The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.
Written by Braden Becker @BradenBecker
COMPLETELY agree. Every time I see an OOO for a two-hour doctor’s appointment I have to fight the urge to reply with “How much are you paid?” because I know there is no scenario in which I would have to explain myself if I don’t answer an email for a few hours and if you are that important you better make a LOT more than I do.
On behalf of all people who have trouble typing on the miniature keyboards, my apologies :)
That advice Reynolds jokily shared in fact goes directly against a recent article in the Harvard Business Review. Short, sure, and sweet, why not? But ruling out the personal and the emotional? Think again, because those are the very ingredients that can help your correspondents feel more connected to you. Colour your OOO with a dash of personal information – how about saying where you’re off to and why – and you’ve a ready-made conversation starter for the next time your paths cross.
I’m not bothered by it, but I use “when I return” instead. I don’t want people to think I’m checking emails when I’m out.
Thank you for your email. Your message is important to (Us/Me) and (I/We) will respond as soon as possible.
The one I’ve always wished I was brave enough to write was the one I once got which simply said:
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
Once the person reaching out to you realizes you’re gone, they may panic if they have a legitimate need for immediate support. The best way to avoid this is to let your callers (and emailers) know how to find the appropriate help.
When you share transparent business information and provide alternative ways when the relevant channel is not available, it delivers a delightful service experience.
But that sounds boring, right? Luckily, there are ways to spice up your OOO message by adding humor in just the right places.
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
I am currently on travel in Ethiopia. If you’d like to contact me, please write to me in Ethiopian (Amharic).
Whereas it is fitting that the recurring anniversary of this date should be commemorated with thanksgiving and prayer and exercises designed to perpetuate peace through good will and mutual understanding between nations; and