Naturally, you want to help your clients and other business associates to contact you in the best and easiest way possible. For that to happen, you should provide out of office messages when you are not available.
Dear Customer, Our office is closed and you can expect to hear back from me by [date]. Have a great holiday! Regards [Name/signature]
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I didn’t like it either. The implication seems be be that the person can’t trust their colleagues to know what to do if they are not around.
Thank you for your email. I’m currently offline until [date] to celebrate the holiday with my loved ones—without my phone in front of my face.
If there's a year to take a break for the holidays, it's 2020! Since replying to email can make it hard to disconnect, set your vacation responder before you log off for the season.
I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return — but that’s not true. My blackberry will be with me and I can respond if I need to. And I recognize that I’ll probably need to interrupt my vacation from time to time to deal with something urgent.
Tip: If you’re not sure how to leave a good voicemail, check out the most effective voicemail script ever and how to end a voicemail that keeps the sales conversation open.
Make sure that customers who attempt to contact you know when you expect to be in the office again. Most customers will understand the desire to devote time and energy to the family during the holidays, but they want to know when you'll be back to provide them with your usual excellent customer service.
That’s also annoying because if it’s not someone I interact with regularly I will wonder if it’s been left on by accident.
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Will this work if the phone is off or in airplane mode? I’m leaving the country and I can almost guarantee someone is going to text me and then get really mad even though I told them I was leaving.
Before you put your coworker’s email address on your out-of-office message, get their approval and discuss a plan for handling requests and passing responsibilities back when you return.
Work-Life Balance6 Out-of-Office Templates for the Holidays That You Can Copy and Paste Now
Be aware of your tone. Keep it clean and simple. Sullivan says: “Even if you work in a casual office environment, the people emailing you may not. It's fine to have a light tone in your communications, especially when you're in an email conversation with someone directly, but your OOO is more of a blast message—including a cat meme or silly quote could backfire if your OOO goes to, say, a new client prospect or the sales director at a company you've been trying to engage.”
Please be advised that I am out of the office until 26.06. Meanwhile, if you need any support on an urgent matter, do not hesitate to contact (COLLEAGUE NAME), e-mail: [email protected]
Sorry I missed you. I’ll be out of the office and slow to respond until after the break.