This would go over like a lead balloon at my company, and, were that person on my team, I’d tell them to change it. It does have a connotation of “when I feel like it” about it, and most of my team is not high enough up the food chain to take that sort of stance (and the ones who are high enough up are client-facing and have the good sense not to do so).
Did you email me about [SERVICE]? Great! Read what our customers are saying about how awesome their experience has been. [LINK TO TESTIMONIALS]. Best Regards.
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Happy Holidays and thank you for your email! I’m currently out of the office and will return on [insert date].
While injecting a little humor into your vacation email message can sometimes be a good idea – depending on your company and contacts – avoid oversharing and keep it professional at all times.
This template comes handy if you don’t prefer checking your inbox during the holiday but want to provide your mobile number for urgent inquiry.
That’s what always got me! There always seemed to be an air of preemptive defensiveness? I’m definitely reading a lot into it based on other ways this person showed up in the workplace and how they treated others. Also I completely agree that some things are more important than work (!), but there was something about the way these were phrased that made me feel like ……… okay?? I know??? It just felt … performative.
Many companies offer an escape option so that if a caller ends up in a staff member’s voice mailbox, he or she can “escape” out of the mailbox and go back to the attendant menu. Use a customized auto-attendant for this situation. If you would like to leave a voicemail, please press 1 and leave your name, number, and a brief message. If you would like to return to the main menu, please press the # key.
It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.
But nope, we’ve created a world where “I have a dentist appointment and won’t be in until 10 today” is cause for alarm.
Hello! I am off for the weak on the beach, convincing myself that science is right when it says shark attacks are rare. I’ll be shore to get back to you, but your email may get swallowed by my inbox – or, you know, sharks. Please add all finished lists on the board as you would regularly and see [NAME] if you have any questions. If its pressing, send to [EMAIL]. If it’s not, and you’re just bored, here are some facts you might find interesting: ___
Just because you are away, you still have the chance to keep the business going. Let your email work for you, by offering different things that will ultimately increase the chance to attract new customers. Your marketing team will be so grateful!
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Hi, I will be out of the office starting [MM/DD] through [MM/DD]. If you need immediate assistance during my absence, please contact [name] at [email] or [phone]. I will respond to your emails as soon as possible upon my return on [MM/DD].
If you’ll be away for a portion of time observing a holiday, create a cheerful auto-reply in your absence! Instead of my phone, it’s the jingle bells that will be ringing until 1/2; I will be out of office until then, please expect a reply with 24 hours of my return. I’m leaving on a jet plane! The Stern Firm will be out of the office until 3/4 on a company-wide retreat. We will respond to all messages promptly upon return.
But this is where it becomes a power thing. The OOO person says that everyone else wants stuff from them that the sender can’t get elsewhere and you need to grovel to get it from them.
Will this work if the phone is in airplane mode? I am hiking in the Sierras with no cell service.
Yup. Well, I do specify I will have “sporadic/intermittent” access to email or “no” access to email, because there is a difference. But short and sweet is the way to go.