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If you don’t see the Automatic Replies button, follow the steps to use rules to send an out of office message.
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It's December 1st in the North East and businesses are turning their attentions to Christmas...
Under the customization option, you can configure the pre-chat form to create personalized offline messages. You can clearly mention the business hours and ask customers to fill up the form with the relevant sales or support query. Inform them that your support representative will be connecting with them at the earliest to sort out the issue.
As for this one I think it’s fine for internal particularly if someone can “read it in her voice” and knows she’s quirky but I’d probably just do a short one for external (or none? because I’ve heard there is some kind of security risk with them?)
This is the dream. If I could do this, I would! I hate voicemails (and the phone in general) so, so much!
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When I was in university I set my voicemail to, “Hi, you’ve reached Krabby. I’m unable to come to the phone right now, but please DON’T leave me a message. They cost me like, 50 cents each. Mom, this is mostly for you because everyone else knows to text me instead like a normal human being.”
I have literally never seen an OOO that wasn’t “I will be out of the office until DATE/further notice. Please contact X or Y at EMAIL/PHONE if you need assistance.” This is fascinating stuff.
14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
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Honestly, what drives me crazy is after someone has emailed me, gets the out of office, then *does* email someone else instead of waiting for me to get back. Yet said someone doesn’t email me back to say “see you’re out, person X got it taken care of, you can disregard my email”. So then I waste time seeing the initial request and following up. Has anyone found a good wording / other solution to know if the request was completed by someone else?
We're talking about engagement here. Do you have a webinar clients can watch in case they miss your face or want to hear your voice? Do you have a special going for new clients or referrals? Do you have a hot new blog post you wrote just before stepping out? Tell your people to click on that!
I had a colleague that managed to set up a rule for an OOO that would only get sent if you cc’d or bcc’d him, which basically said that all those cc mails would get automatically put in a separate folder and he may or may not ever read them – may the odds be ever in your favor basically.
If you need any help, I'm sure that contacting anyone else in the company will also be a waste of time.
Set up a vacation response to let your contacts know why you’re away or out of the office and when to expect you back. You can configure separate responses to use for different domains, such as one for your Yahoo email and another for your Gmail account.
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