Out-Of-Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off office closures, e.g., during a national holiday. For example, a customer sends your company a message on Christmas Day, but the office closed at 6pm on Christmas Eve and will not reopen until the 29th December. If you have set up an OOO template for this holiday period, eDesk will immediately respond to the customer with a message that reads : "Thanks for contacting Joe's Bikes! Just to confirm that we've received your message and that a member of our team will respond as soon as possible. Wishing you a very Happy Holiday from everybody at Joe's Bikes". This message is pre-written as an OOO template and is set up to be triggered for any customer messages that arrive between 6pm on 24th December and 8am on 29th December. You can use OOO templates to auto-respond to messages during any one-off time period when your team is unavailable to respond in person. Setting up OOO templates is easy - we'll show you how! Note: To access this tour you must be an Admin or have permission to access Templates. To find out more about this, click here.
As a part time person, I now put an OOO on my non-work days since I was getting snarky comments about slow response times. (People don’t realize I’m part time and my position is not suited at all to it.) Dude, I didn’t respond because I don’t get paid to work on Fridays.
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Thank you for your email. I’ll be offline through mid-January without access to email. In the interim, please contact Maya Schwartz, a sales and marketing manager here, at [email protected].
Out of office emails should be short, succinct, and to the point – and should never include more information than is needed.
“There is something especially cruel about advocating for your boundaries while disrespecting other peoples.”
I am traveling for work August 3–7 and will be slow to respond to email. If you need immediate attention, you may contact me at 910.555.7652. Troubleshooting requests should be sent to Adalis Rossman at [email protected].
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
Not to mention, there are all sorts of oddball situations where you might wish you gave another option. No chance that a call from a big client, the CEO, or a supplier might get routed there? Not to mention enforcement agencies that are often “we sent the required notice to the contact info I was given” before they issue a citation or pull a license or tow the company van.
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40 Holiday Messages for Employees, Colleagues & the Boss Home » Holidays » Holiday MessagesUpdated: May 16, 2021
There's no better feeling than Christmas approaching, but how do you achieve the perfect holiday... Get Your Office Into the Festive Spirit
I have literally never seen an OOO that wasn’t “I will be out of the office until DATE/further notice. Please contact X or Y at EMAIL/PHONE if you need assistance.” This is fascinating stuff.
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5.) Chers clients, notre bureau sera fermé du 24 décembre au 2 janvier. Vous pouvez nous contacter comme d’habitude le lundi 5 janvier. Nous vous souhaitons à vous et votre famille un joyeux noël et une nouvelle année réussie…
You can then come up with a subject and write your text, explaining that you are out of office or unavailable.
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By making this information public, you have unwittingly given a hacker everything they need to complete a Business email Compromise (BEC) scam. In these BEC attacks, the hacker commits fraud by pretending to be a senior employee and will attempt to coerce the recipient into complying with a fraudulent request – such as wiring company money.