The marketing tactics of businesses should be focused on customizing the client experience to make each interaction meaningful and valuable. Personalizing your automated replies makes your customers feel good (if you do it right) because it helps you say something that’s actually helpful and targeted.
It takes careful preparation to prepare your office before you close for the holidays. Proper messaging will ensure that you can plan around the shutdown for your customers, vendors, and employees, and that means you won’t have to deal with a lot of angry complaints before and after the break. That should make for a carefree holiday and well-deserved relaxation. Below are 65 of the best office closed for holiday messages for your customers & clients.
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The OOO: was there ever a less apt acronym? (Ooo? Ugh, more like.) It wouldn’t be so bad if it actually worked when it was your turn to set one up, but unless you happen to live in France, where a worker’s ‘right to disconnect’ is enshrined in law, the twin fears of missed opportunities and the mail mountain that’s piling up in your absence will likely keep you furtively glancing at your in-box.
On the iPhone, you have the option to activate DND mode in different ways. The “Automatic Mode” and “When Connected to Car Bluetooth” will take care of while driving.
If you’re at a work event (e.g. a conference)If you’re off sickIf you’re working from a different location
To keep the customers happy as they get frustrated when their experience isn’t personalized. Uphold customer expectations as maximum consumers expect personalized services from brands. Create brand evangelists as customers are likely to become repeat buyers of a brand that personalizes interactions. Examples & samples of automated messages (Text, Email)
I will be out of the office starting (Starting Date) through (End Date) returning(Date of Return). If you need immediate assistance during my absence, please contact (Contacts Name) at (Contacts Email Address). Otherwise, I will respond to your emails as soon as possible upon my return. What is the best out of office message?
EnergyFinancialsHealthIndustrialsMediaProfessional ServicesRetail & ConsumerTech SectorTelecomsTransportTech
According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
I think this is great. A little too long, but it would work well as an internal reply in a large office with the right kinda culture. I’m imagining how useful it would be in my previous office with 300+ people that always had some “fire” or another to put out. I also appreciate how it protects the sender’s time off–at no point does it say “ok, fine. contact me.”
I’m not sure I agree. Just as it’s part of the job for someone to handle their emails, it’s also part of the job for the sender to make sure that their request is sent to someone who is available.
Thank you for your email. I am no longer with [company name]. Please direct enquiries to [insert name and email] or [insert name and email].
You’ll find everything you need to set up an out of office message at the very bottom of the ‘General’ tab there.
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
We are closed today for the [public holiday name]. Our office will re-open tomorrow at am.
I’m part time. I don’t use an out of office message, but I do have my hours in my signature, and sometimes include that information in the body of email. Many of the people I correspond with frequently need things turned around quickly – postings for public meetings need to go out so many days ahead of said meeting, and similar. They need to know when I’m available to get the work done!
The hours in your signature is a great idea! I’m about to have a non-standard work schedule to accommodate medical appointments. Totally stealing this idea!