According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
This is one reason I rarely give a contact person. My company is terrible at communication, and not only could you easily be sent on a OOO chain, you could also be emailing someone who is out who didn’t even use OOO.
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“We hope you that this holiday season finds you enjoying every single minute of it. We are aware that this is the time of the year everyone is looking forward to and we are no different from you in that regard. Since we hope to spend some quality time with our families and friends, holiday closure period is ahead of us. We hope that you will enjoy the holidays just as much as we will.
I’ve seen those before (also for maternity or for people who were taking extended leave). I really appreciate it, personally — it basically lets the sender know that the ball IS still in their court, which I don’t see as inherently offensive or attitudy.
If you’re off to have fun on your vacation, you might as well have some fun in your OOO message! And hey, you might inspire someone else to start planning their next holiday.
So, not the literal first second I’m back at my desk. But as soon as I can, depending on where you land once I’ve taken a look at everything and set some priorities.
Hoo boy, have I got some PTSD from Old Job about out of office autoreplies. Exboss was such a stickler for them and actually enforced her expectations as official policy. Meaning if you didn’t do it to her exact specs, she’d call you back to the office to do it (which no one did) and read you the riot act afterwards while threatening to write you up for insubordination. She demanded them any time that we were away from our desk for longer than 30 minutes and for anything other than a meeting. So training in the conference room down the hall, a work lunch with teammates, leaving an hour early for an appointment, arriving late for an appointment, even working from home, all required OOO alerts.
Not a big fan of this overly wordy version, but at least the OOM-writer gives you contact info for the people who might be able to help. My pet peeve is “I am out of the office until the 12th of never” with no indication of who might be able to help. But… we also have people who turn on their out of office while teleworking. WHAT?! You’re working. No one cares from where.
Same. All you need to know is I am not available and you are not going to hear from me until such and such date and contact so and so if you need something sooner.
Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Company President doesn’t want sales to use ‘out-of-office’; they’d prefer that the customer feel we were always available for them – 24/7. They also say that vacation are just nicer places to read emails….
Hot www.tinypulse.com https://www.tinypulse.com/blog/sk-how-to-write-the-perfect-out-of-office-message
Thanks for your email. Please expect a delay in response due to a medical emergency. In case of urgent queries, please reach out to me on my cell or to my colleague at [email protected].
Hi, Happy holidays, and thanks for your email! I’m taking a few days off to spend time with my family and friends so I won’t be answering emails as quickly as usual.
I’ve got you covered. I’ve compiled some of the best voicemail greetings you can use for virtually any situation you’ll come across.
I know you probably don’t want to hear this, but I’m on holiday. I won’t be able to connect with you until [date]. However, there’s good news too: my colleague [Name] will help you with pleasure.
3.) Bienvenue chez l’AG de John Doe. Nos bureaux à Berlin sont maintenant fermés pour les vacances. Vous pouvez nous contacter pendant les heures de travail du Lundi ou vendredi de 9h à midi et de 13h à 18h. Pour des demandes, vous pouvez aussi nous envoyer un email sur [email protected]. Merci beaucoup. Nous vous souhaitons une bonne journée – votre AG de John Doe.