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An out of office message shows your professionalism by informing others of your unavailability. Such messages generally include an apology for the inconvenience, a reason for not replying right away, the time the receiver can expect a response and an alternative person they can contact if there is something urgent.

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Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
Thank you for your email. I will be out of the office from (day/month) to (day/month) and will have limited access to email. If you have any urgent questions, please contact [Name] at [email] or [phone]. I will do my best to reply to your email as soon as I can. .

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Don't leave your sender guessing. Let them know when you'll be out and the date you'll be back in the office — not when you're returning home.
Set up a vacation response to let your contacts know why you’re away or out of the office and when to expect you back. You can configure separate responses to use for different domains, such as one for your Yahoo email and another for your Gmail account.

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Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.
Yeah, announcing you were going to delete emails unread and expecting the sender to resend when you return would NEVER fly in my office. I’d get executive complaints about that, especially if it went to a client or outside party – if a client can’t reach you, they will reach out to someone else who may not work at your organization and you lose business. I feel like this delete-it-all philosophy would only work for an entirely internal role where timelines are more relaxed, and even then, I feel it’s a bit unprofessional to foist your own catch-up work onto others, especially if they’ve been backfilling for you while you were OOO.

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One of my favorite OOO messages I ever received was from a customer who was a barrister or soliciter (not sure the right term for an English lawyer). It said he would be unavailable because he is “on trial.”

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When was today? Did you leave the sign up or is it freshly posted? Etc. People, use dates!

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    How about a little retro concrete poetry – you know, where you arrange your words on the screen to form an image of a palm tree or a pina colada?

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    1) Communicate when a person will be back, or if they are out for an indeterminate period of time, tell me who I should be contacting instead 2) Communicate what I should expect. (For example, when I do my monthly reports, I have an out of office message that says that I’ll be slow to respond. I *will* actually check my email at least a couple of times, but I generally won’t respond to anything non-urgent.) 3) If the person is in a job that handles urgent requests, list who I need to contact instead if it can’t wait until they get back.

    If your request is urgent, don’t sit around. Send your request to [contact’s name] at [contact’s email].
    This used to drive my supervisor crazy, she’d email me “it looks like your OOO is still on.” I had to explain the rationale a few times before she understood.

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    On that same day, President Eisenhower sent a letter to the Honorable Harvey V. Higley, Administrator of Veterans' Affairs (VA), designating him as Chairman of the Veterans Day National Committee.

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    Confirm any expected deliveries will not be left at your door or unattended. Reschedule if necessary.

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    This article originally appeared on The Daily Muse and is reprinted with permission.

    I used to hire a lot (hundreds) of freelance writers who would each be given a deadline by which their particular project was due. As these were large projects, they typically would have several months to complete them. I soon discovered that a significant number of freelancers (at least 25% if I’m remembering correctly) would email a couple of days before their assignment was due to report the sad news that they would be missing their deadline because “someone close to [them] had just died”.
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Being a responsible netizen or professional in the Internet age also means leaving useful clues and messages for your email correspondents whenever you will be out of reach temporarily or permanently. Remember that your email correspondents expect you to respond within minutes or, at most, 24 hours of receiving their emails unless specifically stated in the email that you are free to respond much later.

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Same. All you need to know is I am not available and you are not going to hear from me until such and such date and contact so and so if you need something sooner.

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Hey there! I’m on holiday right now. I’ll try to reply to your message ASAP. Talk to you later!

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