You’ve reached [Company Name], the [company’s slogan]. Please choose from the following menu options: To speak with the operator, press 0. For customer support, press 1. For troubleshooting questions, press 2. For accounting questions, press 3. For a list of our staff members, press 4. To leave us a message, press 5. To repeat these options, press 6. After-Hours Greetings
U.S. regular, full-time staff members may take three floating holidays during the calendar year. These floating holidays may be taken on days of your choosing, with your supervisor's approval.
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Will this work if the phone is in airplane mode? I am hiking in the Sierras with no cell service.
I was recently on the receiving end of a very perplexing out of office message. It simply said, “I am currently out of the office.” No indication of when they would be back or who to contact in the meantime. Fortunately in my case this was someone I cc’ed on an email as an FYI and did not need any response from, but still–who does that? IMO a good out of office message says how long you’re out and who to contact in the interim if things can’t wait, no more and no less.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
I had to explain to her that the email was still there, just like a voicemail, they’d get it on their return.
Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
Will this work if the phone is in airplane mode? I am hiking in the Sierras with no cell service.
I don’t set my voicemail message, either. If you have the number, you know me. I think my last voicemail message on my personal cellular phone years ago was not even in English. Again, if you knew me, you’d more than half expect it.
Happy holidays! I am currently out of the office, with no email access. I’ll be returning on (insert date) and will get back to you as soon as I can. Happy holidays!
As you may have noticed, the holiday season is around the corner. We hope that you and your family are safe and in happy holiday spirits!
If you’ve been inspired by Rachael’s efforts and want to spread a little festive cheer, there are some fantastic examples to help you do just that...!
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Please note that [date], is [holiday name]. The store will be closed all day and will open again at [time] on [date]. We hope you will enjoy the holiday with your family and friends. For those of you who plan to go skiing, please come back safely.
Rather than a number of days or vague phrasing like “this week,” giving exact dates helps prevent confusion and lets senders know when they can expect a response from you.
No difference! “I’ll be out of the office” is what I use. I find “away from my desk” a little too available, as if I’m only out for an appointment, but I think either one works.
A client rings to tell you your out-of-office message has a typo in it, or, worse, is mind-numbingly boring. Suddenly you’re wrenched out of holiday mode and back into the throes of work, weeping as you log back into your email server to change your response as your shandy grows warm and flat.