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My boss does not understand OOO and thinks I saw his email and sent the reply personally and does not understand why I didn’t answer the actual question.
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My parents ran a furniture refinishing shop when I was in school. There are workshops and conferences for this trade. I attended a private high school that was primarily a boarding school. Once, when my parents needed to attend a middle-of-the-week event, they arranged for me to stay overnight in the school dorms. Upon being asked by the house mother where my parents were, I said they was at a stripping convention.
I’m with you on this one. Management has access to a mansion and a townhouse in two different fabulous vacation destinations and it burns my butt every time I see an out of office from one of them (98% white men) going on about how they’ll be enjoying this perk. In the meantime, a few years back we had to eliminate free coffee at the offices because business was not good enough (it was eventually brought back after company president realized after a year that people were really pissed).
Or, worse, when someone has left the organization and the organization hasn’t bothered to put up an OOO, so I’m just emailing a blackhole until I call or someone finally checks that inbox. I never fail to set up my OoO reply, and yet most of my external contacts don’t get them. Let’s say I work for LlamaCombs, with an name(@)llamacombs.com address, and this is a company who has two clients AlpacaBrush and VicunaShampoo. I work primarily with the second, and their internal directory lists my contact info as name(@)vicunashampoo.com. It works because any e-mail sent to the second address is auto-forwarded to the first. Except it messes up OoO replies big time. Because the auto-reply is sent to my own alternate address, not to the original sender, and I have no way to change that.
Huh. This is a rare column from you that I disagree with almost entirely. I guess to start with what I think you get right, there's no need to apologize for being out of office, and no one should feel obligated to deal with anything other than a legitimate emergency (which are, in most fields, truly rare) while on vacation or while taking time off.
If you need immediate assistance before then, you may reach me on my mobile – (Mobile Number).
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Plus, he incorporated a delightful technique to let people know that if they really wanted him to read their emails, they should probably send them again after his return. Not only does that keep the sender accountable by saying, “If this is really important, you know when to reach me,” but it also helps him truly vacate his work while he’s away. And that’s hard to do. First, travel to my homeland of Florida. Climb to the highest peak of the tallest mountain. Find a rare flower (no specifics, of course… It’d be cheating). Put the flower back, because as the old hiking rule goes, “Leave everything as you found it.”
If you work in an industry (like PR, for example) where clients expect a response in a matter of moments or hours, you may need to set an out-of-office message if you’re absent for an afternoon. If you’re not sure whether you should set one, ask your boss or a coworker or consult your employee handbook.
Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day]. Enjoy the holiday. Regards [Company name]
7) If you’re reading this, Doc Brown was unable to make lightning strike the clock tower, and I’m stuck in 1985. I won’t be able to respond to emails or voicemail until 9ish on mm/dd, or until email is invented — whatever comes first.
Thank you for your email. Our offices are closed until [date]. If it’s something you need urgent assistance, Contact [Name] on [phone number] or [Email]
This is the perfect way to reduce the sheer email volume that you’ll return to, with a little anarchy involved…
Seeing and experiencing destinations is how I keep on top of the trends and make on-the-ground connections for my clients. While I'm away, take a peek at how these connections helped me surprise Tina with an upgrade to a beachfront villa for her honeymoon [link to testimonial/video/FB post with Tina's thank you email and picture of the view].
They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.
2. Enter a name for your message in the Greeting Name box. 3. Record your custom message over the phone or import a message you already have. Just follow the onscreen instructions for either option. 4. Once you’ve added your message, go to Company Settings > Company Rules. In the Company Business Hours row, click Edit. 5.