But traveling for work, then I say “intermittent access” so that I only need to respond to the urgent emails and can ignore everything else for a few days.
Sorry, you missed me. I’ll be away from the office until [date]. As my inbox didn’t join me on this trip, I will only be responding to emails only when I return. That will be on [date].
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Automatic Emails. Automatic emails can be created whenever an action is performed within a DataPage such as a submission or a modification of a record. The two types of automatic emails are covered, acknowledgment emails and notification emails.
Though you were ending with a “for everything else, there’s Mastercard” for a moment!
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Thankfully, with a simple out of office message taking a day off doesn’t mean that your communication with clients has to stop.
The message will be automatically triggered in response to any incoming text received while the away message is turned on. Like this:
10) I am on vacation from mm/dd to mm/dd. I will allow each sender one email. If you send me multiple emails, I will randomly delete your emails until it is pared down to one. Choose wisely. Please note that you already sent me one email.
Did you email me to ask me about XYZ software? Well then, don’t wait. Get our introductory book.
After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
Voicemail is also horrible for non-native speakers. I’m reasonably fluent in German but have to listen to voicemails at least 3 times to get everything. Why people can’t just type a text message is beyond me.
This is one reason I rarely give a contact person. My company is terrible at communication, and not only could you easily be sent on a OOO chain, you could also be emailing someone who is out who didn’t even use OOO.
I appreciate your message. I am out of the office currently with no office email access. However, return on the following [date-of-return].
In the Misc section, you can instruct eDesk to change the status of the message to Waiting or Closed once it has auto-responded, or not to change the status at all. This does not change the status on the marketplace; once the auto-response is sent, the marketplace status will update as normal. Note: The AI Settings tab is not applicable to OOO templates - you can ignore it. All done! The new template is added to the list in Settings → Smart Tools → Templates, and will be sent by eDesk during the specified date/time periods (step 7) for tickets that match the Usage Conditions (step 6). To find out how to create auto-responders for messages that arrive outside office hours, click here. Recent posts Document Hub
Thank you for emailing me. I am currently out of the office, with no email access. I will be returning on [DATE]. If you need immediate assistance before then, you may reach me at my mobile [PHONE]. Kind Regards.
Thank you for your correspondence. I am currently away from my computer and may be delayed in my response.
Yeah, it’s very strange. I understood changing voicemails to explain that the line can’t actually be answered, but someone is checking the messages and will respond (though that was also only an issue for the first few months), but they had no reason to even mention it for email. I started my job 3 months into lockdown, and by that point, procedures were in place to pretty much allow us to operate normally, albeit with a lot more done electronically than before.