My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
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COMPLETELY agree. Every time I see an OOO for a two-hour doctor’s appointment I have to fight the urge to reply with “How much are you paid?” because I know there is no scenario in which I would have to explain myself if I don’t answer an email for a few hours and if you are that important you better make a LOT more than I do.
Thanks for your message! I’m currently buried in snow and will get back to you once I’ve defrosted on January 2nd.
Remember to change the dates, and double-check to make sure they’re correct if you’re resuming the same message you used the last time.
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But traveling for work, then I say “intermittent access” so that I only need to respond to the urgent emails and can ignore everything else for a few days.
[Tweet: “Are you going on holiday? Learn the best tips for writing your next out-of-office auto-reply email in English.”]
After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
If you’re out for several days, then sure, say when you’ll be back and leave info for who to contact in the meantime.
By providing this information for anyone who tries to contact you, it ensures important emails don’t go unnoticed or ignored.
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Half of the auto-replies I get are for very specific chunks of time. Like, if you are out of the office for three hours I don’t need to know, dude.
Hello and thanks for your email. I’m currently out of the office until [MM/DD] with limited / no access to email. If your request is urgent, please contact [NAME] at [EMAIL or PHONE]. In the meantime, did you know we have a weekly / monthly enewsletter?
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It got bad enough that others began begging someone to cull the list. Reply all, of course (thankfully it didn’t turn into an explosion of replies all). Someone finally did remove the email from the list.