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When crafting an out-of-office reply, keep in mind that you must provide sufficient detail so that recipients understand exactly when you’ll not be able to respond.
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Point out trends you’ve seen in your friend over and months and years, such as improvements in how he or she relates to others. If you know it’s a struggle for your friend to keep her cool under deadlines at work, you could tell her, “I’ve noticed how patient you are with your office coworkers lately.”
Honestly, what drives me crazy is after someone has emailed me, gets the out of office, then *does* email someone else instead of waiting for me to get back. Yet said someone doesn’t email me back to say “see you’re out, person X got it taken care of, you can disregard my email”. So then I waste time seeing the initial request and following up. Has anyone found a good wording / other solution to know if the request was completed by someone else?
I’ll be out of the office on vacation for the next week. I will probably see your message because I don’t know how to relax and will likely respond if I feel that I need to help in any way. Otherwise, I’ll get back to you when I return. Thanks! If you don’t feel like adding to my workload, please contact [name] at [email] or [phone] in the meantime.
Just because I’m that person, I may have actually contacted you with a “Hope you’re having a great time!”
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I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [contact name] at [contact email] so that the other elves in this workshop can help you out.
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I just say “following my return to the office” because saying “as soon as possible” isn’t actually when I’m going to respond — I may have other priorities when I get back that take precedence over responding to a week old email that wasn’t important enough for them to contact my backup. That said, it doesn’t bother me when other people do it!
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I will be away from 03.04.2020 until 13.04.2020. For urgent matters, you can contact (COLLEAGUE NAME).
Just because I’m that person, I may have actually contacted you with a “Hope you’re having a great time!”
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'I’m away from my desk at the moment but will respond the moment they give me a desk' (Credit: Getty Images)
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.