This might seem obvious, but make sure you clearly state and restate the dates you’ll be out of the office. Even if you put the dates in your subject line, you should also repeat them in the message body. It’s hard to over-communicate here. State exactly when you’ll be back, and whether or not you’ll be responding to calls and emails while you’re out. If you’re on the road but are responding to messages, let everyone know if you’ll be unavailable for an extended period (while on a flight, for example), if you’ll be in a different time zone, and in general, that they should expect a delay in response time. All in all, set realistic expectations and strive to be as specific as possible.
We have an office with a phone number and 4 people that work in it to specifically answer these inquiries.
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Being gone doesn’t mean you can’t still be doing good for the company. With a lead generation email, you can inspire action in the receiver. Consider using the end of your message to call for action. You can ask your customers to check out your products, read your blog, or maybe become a part of your affiliate program.
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So, for whatever reason you’re out of the office, your email inbox should be informative with any information about office closures or unexpected absences: Include an expected return date and time. Offer alternative point of contact and their details. Add the general office contact number and email address if you don’t have a specific point of contact. Be friendly and warm in your tone, even if you choose to keep it simple.
Thank you for your email. I’m out of the office and into the cookies and eggnog right now. I’m celebrating the holidays with my loved ones and will not be checking my email until [return date].
Website: https://www.thebalancesmb.com/how-to-close-the-office-for-the-holidays-2533737
If your auto reply messages give customers the ‘what next’ picture it will make customers feel that you as a brand can visualize their problem by putting in their shoes.
Website: https://spencercork.co.uk/2020/03/09/corionavirus-office-closed-recorded-message/
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I took two weeks off recently and put together a google doc of anticipated things someone might need to know. I slacked it to our whole team with instructions not to call me unless we’re about to lose $1 million or more (we’re a small office and I wear a lot of hats so lots of small things could have been a problem). IDK if anyone actually read it, but it set a tone of “don’t think you can reach me for the next 2 weeks” and let me keep a short OOO response.
Thank you for your email. Our offices are closed until [date]. If it’s something you need urgent assistance, Contact [Name] on [phone number] or [Email]
1. Out of Office Template #1 For the Person Who Works at a Traditional Company. Hello, Thank you for your email, I’m currently offline until [date]. I’ll reply to your message promptly when I return.
I don’t think a lot of people working there made a habit of doing that, which is why a lot of people felt the no external OOO policy was excessive.
Our Public Service Announcement: Each year, Americans leave 700 million DAYS of paid time off on the table. Stop and think about how many great out of office reply opportunities are missed because of this!
I feel for the people who have to cover others’ out-of-office for a few hours or a day, just as much as I feel for those who have to arrange cover whenever they’re out for a meeting. If the purpose is showing demanding clients that they can get a quick response to their issues at any time, then…won’t talking to someone who doesn’t have any context about their business piss them off even more? It all feels like unnecessary stress to put on people.
“I am out of the office until X date. Your email has been deleted unread. If it is still important, please resend it after my return.”