This is one reason I rarely give a contact person. My company is terrible at communication, and not only could you easily be sent on a OOO chain, you could also be emailing someone who is out who didn’t even use OOO.
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Have you ever considered how your office design could be having a negative impact on the way your employees work?
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I’ll return on [date] or after I watch [favorite holiday movie] one too many times (whichever comes first)—and will respond to your message at that time.
Did you email me to ask me about XYZ software? Well then, don’t wait. Get our introductory book.
Huge pet peeve – several of my coworkers still have COVID-related out of office notifications. I didn’t find them necessary in the first place, since everyone was still working from home and should have been checking emails normally, but it’s especially weird now that we’re officially back in the office a couple of days a week. It feels like they’re making a preemptive excuse for responding slowly. I’m surprised management hasn’t said something, honestly.
Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
I hate the overshare. It drives me nuts. I’ve seen a lot lately that say essentially “After this crazy year I’m spending some much needed quality family time with Jane and the kids doing abc.” yada yada yada. It seems like overkill and way too familiar. You’re spending time with your family-that’s not noteworthy. Just say I’m out this date though this date. Contact person if you have something urgent.
Best wishes for happy holidays and a magnificent New Year. May the holiday season bring only happiness and joy to you and your loved ones. Wishing you and your loved ones peace, health, happiness, and prosperity in the coming New Year. Let the spirit of love gently fill our hearts and homes.
I ran a nonprofit organization staffed entirely be volunteers (I was one). After one too many people incensed that we did not follow up to their emails within two hours, we had to include an OOO message that said we were a volunteer organization, and any request may take up to two weeks to process. Please email again if you have not heard from us by then.
You can get quite creative and figure it out by yourself. However, here’s an example.
Not sure how that particular storm shook out, but it was a classic example of the owner’s narcissism and need to have all of our lives centered around her business “family” with no boundaries.
Of course, every message sends a message, even a barebones OOO that seems to say nothing more than that you’re away until next week, so why not try to inject a little personality? You could get quirky by giving your auto-responder robot a personality. You could dispense with words altogether and substitute a gif or emojis. Or how about a little retro concrete poetry – you know, where you arrange your words on the screen to form an image of a palm tree or a pina colada? It might be worth noting here that the amount of personality you inject depends on your trade. What earns you cachet in the creative industries might backfire in the financial sector, for instance.
Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
When one of my colleagues is out of the office, he doesn't mess around. In fact, he's turned his auto-responses into a running series of commentary from fictional cartoon character Troy McClure.
Please see the video here, explained step by step: https://www.youtube.com/watch?v=h0jJwjpE87o. Hope this help.