If you’re using the web version of Outlook, you can set up out of office replies by going to Settings > View all Outlook settings > Mail > Automatic replies. Then turn on automatic replies, write your message, and click Save.
“Greetings. I’m away on holidays for a week and unable to respond to your call/message. I will return to the office on Jan. 20 and respond to you at the earliest. Hope to talk to you soon.”
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Q. Before I leave my office for winter break, are there things I should do to safeguard my work area?
I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
By which I mean to say: I’m on holiday, I’m definitely sunburnt, and I’m sorry I missed your email.
One of our support champions will attend you shortly. You are [number] in the queue. Your wait time will be approximately [minutes]. Thank you. We appreciate your patience.
Over time I’ve pared my OOO messages down more and more to the absolutely essential. The main issue was whether to use first or third person. Either is fine, but it comes up because it’s nice to have the name of the OOO person in front of one’s eyes if one sends a lot of email and then finds stray OOO messages among the mail … “hmm, what was THIS one in response to…?”. – “I am absent the office today and will attend to your message by Monday, August 17.” – “I am traveling during the week of Monday, July 1 and may be unable to respond to your message immediately. For issues concerning the [operational project in remote area], please contact [co-worker]” – “Tamarack Fireweed is on leave from [date] to [date] with reduced access to email. Urgent messages can be routed as follows: For project X, please contact [person1]. For project Y please contact [person2]. For questions about [academic program] please write to [general alias]. “
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Depends on the system. Our Outlook is set up so that if you’ve got someone with an OOO in the “To” field, a note shows up saying that they are sending automated messages, and you can see the message. Convenient, since then I can add the person covering their stuff to the email without sending a second email.
Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
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It’s important to get the tone and content right because it can make or break your reputation as a company.
A ‘Type A’ who can’t ever fully switch-off from work… at least they’re honest about it!
I didn’t watch the video, but reading the transcript I got the vibe that the author is one of those people that thinks they are a lot more clever than everyone else does.
I saved this one for the last example. It’s exactly what anyone would like to say when an associate messages them regarding any work during the holiday season. It talks about the ‘me time’ and also shares empathy for the sender. Especially, asking the sender to order the Pepperoni Pizza after stating the date of return is a fab movie. One of the best ways to display empathy is being humorous as it doesn’t put the other person into pressure- it makes way for helping them take the situation lightly!
Though you were ending with a “for everything else, there’s Mastercard” for a moment!
So there you have it! While having fun with your auto-responder, try not to get carried away and end up upsetting anyone or get in trouble with HR! 😉