Using email copy creatively can go miles when using an autoresponder. The mundane, repetitive language is the number one reason behind people sighing and not the unavailability of the concerned person. Getting creative with the email copy can de-escalate the frustration and even put a smile on their face. Everyone needs a break, and words can convey it beautifully like this example.
I give my folks scripts because, otherwise, I end up with long winding OOOs that talk about why they’re out but not what the writer/caller should do to get help (staff is 1/3 entry-level with varying degrees of professional office familiarity). I do not have the time to micromanage to this level, though – if I see an off-spec OOO, I send the how-to guide and remind them that they need to tell people who to call while they’re out or to mention the specific dates, but most of them have good judgment enough not to be totally inappropriate to the point I need IT to intervene.
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Website: https://www.eou.edu/coronavirus/2020/03/24/march-24-2020-voicemail-and-phone-instructions-when-working-from-home/
Website: https://www.thebalancesmb.com/temporary-voicemail-greeting-examples-2533547
The power of the right voicemail greeting is the caller actually staying on the line to leave that contact information or gain access to an alternative contact point. The bottom line is that a business’s situation is likely to change often and rapidly, each of which need a unique and applicable voicemail greeting to cover the circumstances
I’ll be back in the office on [end date] or after I’ve perfected my banana bread (whichever comes first)—and will respond to your message then.
Website: https://www.wordexceltemplates.com/office-closed-for-holidays-email-template/
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Total and utter cringe! Sounds like something a cheeky 11th grader would think is the epitome of word smithing. If someone sent this out at my work everyone would make fun of them and HR would make them change the message.
Oh my gaaaaawwwwdddd my mother used to do this. Like, her work voicemail was “Hello, you have reached Lizy’s Mother, Job Title at Company Name. Today is Thursday, June 3. I am in the office today, but away from my desk at the moment. If you’ll leave a message with your name, phone number, and reason for your call, I’ll get back to you as soon as I can.”
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Of course that all depends on if you have employees, etc., but i’ve seen those dynamics recently and think it’s interesting to see who someone leaves as their OOO contact. What do you guys think? Am I reading too much into it?
I'm out of the office enjoying the holidays until [date]. I'll respond as quickly as I can when the festivities are over and I'm back at my desk. If your request is urgent, please reach out to my colleague, [name], at [email], for assistance.
I know you probably don’t want to hear this, but I’m on holiday. I won’t be able to connect with you until [date]. However, there’s good news too: my colleague [Name] will help you with pleasure.
Now that you have completed the General settings, you can set up the time periods for which eDesk will auto-respond to customers with this template.
It makes a positive difference when you create auto reply messages that adhere to the basic elements of personalized messages followed with greetings.
“Hi, Sorry I missed your call/text. I’m currently out of the office and will not be back until Feb 2. My colleague [name] has agreed to respond on my behalf, so feel free to forward the message to [phone] if it is urgent. You can otherwise expect a response from me once I return. Thanks for understanding.”