I will be out of the office on Thursday, November 8th, and Friday, November 9th. I will be back in the office on Monday, November 12th, and will not be responding to any emails until that time.
Option 1: Wait it out. Ask yourself, “Is this urgent and important?” If it isn’t, take a beat and give me a chance to respond after I dig myself out of my inbox later this week. You and I will be better off with this expectation set now.
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9. Auto Reply Example with Alternative Contact Phone and Email. [Your Greeting] Thank you for your email. Unfortunately, I am out of the office until (Return Date).
Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
I thought it was cute and could tell that the person writing it probably spent a lot of time on the road and needed a shorthand for updating their message.
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Well, if you become too sick to work for longer than that, what happens then? Surely there’s some backup. If not, you’re not always going to be able to keep that promise.
If you do not resend your email to the appropriate person as outlined above, it will not be read. I am not checking email during this time, and my emails are not being forwarded to someone else to check, either. Please also understand that it will take me some time to respond to you once I am back.
Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
Braden also recommends using HubSpot's out-of-office email generator to create your OOO message.
We had someone at my old job whose auto-reply stated that they were at a “White Privilege Conference”. Granted, the conference was about dismantling White Privilege, but to someone outside our work who didn’t know that, I imagine that got quite the reaction!
Thank you for your email. I’ll be offline through mid-January without access to email. In the interim, please contact Maya Schwartz, a sales and marketing manager here, at [email protected].
Hi! I will be out of the office this week. If you need immediate assistance while I’m away, please email (COLLEAGUE NAME).
Pet peeve: a fe people I know use the OOO reply to say something like ‘Have a great day!’ It is on all the time, and for no helpful reason.
Does this only work with contacts saved in my phone? I’m trying to get an auto response to prospective clients whom I don’t have saved in my phone.
“Thank you for your message. I am out of the office today with no access to phone. I will be back on April 5. In case you need any immediate help, you can reach [person] at [phone number].”
I know I’m so late on this, but my FAVORITE one I’ve ever gotten was from one of my company’s Presidents (so a very high up muckity muck type).