Thanks for your email! I’ll be OOO from [date] to [date] and will not be accessing email during that time.
I want to be clear that I don’t think OOO responders are the solution to the larger problems of worker inequality or the broad American cultural attitudes that celebrate and encourage overwork. That would be silly. The big remedies for what ails modern work will likely require workers organizing and employers recognizing and granting protections. Large companies will have to stop prioritizing shareholder at the expense of their workers. I’m aware how unlikely this feels in practice and how a thoughtful auto reply email feels like applying a band-aid on a gunshot wound. I get it.
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16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
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You got this email immediately (classic autoresponder behavior), which means I’m out of office on vacation.
Thanks for your note! I’ll be OOO from [date] to [date] and will not have access to email during that time. If this is an urgent matter, please contact [Contact Name] at [contact email].
A. Administrative offices will be closed; however, designated individuals will be on call to respond in the event that an urgent matter arises.
So, take a lesson from @courtwhip, editor at PEDESTRIAN.TV, who wrote the above hilarious out-of-office email, fully stocked with mentions of the best movies from the 1990s. (By the way, “Splinter” is from Teenage Mutant Ninja Turtles, and as we all know, he loves pizza.)
Entrepreneurs and salespeople probably laugh at the prospect of being "out of office" — or, at the very least, unavailable to their clients 24/7. But the thing is, no one can be in the office 100% of the time. Even if your "office" is as portable as your laptop.
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
(Depending on your email host, the process of setting up your out of office assistant may vary. You can find a guide on how to access your out of office settings in Outlook here.)
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But I'm someone who has co-workers in almost every time zone, on almost every continent, and in almost every geographic region, and I simply can't imagine using most of these examples with co-workers in, say, South Korea or Japan or Nicaragua. Like, the account manager who reaches out to me for help accessing a particular system in Seoul doesn't need my personal story about why I'm taking time off and all the fun (or, for that matter, not fun) things that I'll be doing — they need help gaining access to [system] in order to complete the job tasks that have been assigned to them. If I am not available to help them, they need to know who can, and if there just *isn't* anyone else who can perform this task, they need to know when I will be able to.
Like, I don’t feel confident enough to do it myself, but the OOO writer is probably a known Quirky Person and I admire that to an extent.
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This information will help the person reaching out to you gauge whether their message can wait for your response or if they need to contact someone else instead.
Until I’m back at the office, here are the links to my social media: [FACEBOOK LINK] [TWITTER LINK] [INSTAGRAM LINK]