what should you say when answering a business phone
“For the Symantec office, I send holiday wishes for the employees’ holiday out of office. I wish all the employees have lots of fun and adventure during the recreational holiday period. Have a happy holiday.”
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If your request is urgent, please send your request to [contact name] at [contact email].
I am annoyed when people send a “fergus ooo” outlook invite! Maybe that’s the (annoying imo) style for your team Fergus, but our nearest common ancestor is 3 or 4 people up, you’re not that important and I don’t care!
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The following phrases will be very useful when you’re preparing your out-of-office message template. To say you will be absent I will be out of the office. I am not in the office. I am (currently) out of the office. I will be away from X to Y. To redirect the message Should the matter be important… If you require immediate assistance… For urgent queries… If you have an immediate need… …please email X. …please contact X. …please write to/call X.
From 20th till 31st of July I will be out of the office with limited access to my email.
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Sample voicemail for individual’s work phone: “You have reached the voicemail for (name) at The University of Toledo. The University is closed for winter break. Please leave your name, number and a brief message after the tone, and I will return your call after New Year's Day. Thank you and happy holidays.”
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While not QUITE as annoying as “Have a great day!” there are several people/departments who use an auto reply for the most frequently asked questions or information for their department…something along the line of an IT auto response that says: “To submit an IT request or check for an updated status on a request, please visit request.business.com”
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One year my organization mistakenly left me off the phone directory. I made no attempt to correct that. The only people who could call me we’re those who knew my number; everyone else had to use email.
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I think it’s irritating and condescending and could have been funny if only one of the goofy elements was incorporated, instead of trying to make a cohesive comedy bit. It seems like the points should be reversed. Most urgent to least urgent. If I have a truly urgent issue I don’t want to read through that I should ask myself if it’s important and urgent. If it’s something that can wait, I’ll just expect a delay. If it’s not important or at least worth communicating, I wouldn’t be sending the email.
While creating auto responding emails it is vital to focus on the tone and language. It means:
Hi Steve, thanks for your article. My issue is same as Pam Lamkin, above. In order to use your phone you must turn off “Driving” mode, and then any messages that come in will not get the auto reply as long as you are on your phone, and until you reinstate the driving mode. Any thoughts?
I once had a coworker who attempted to put up an OOO for all of busy season that basically said “I’m busy with urgent deadlines, so please expect a delay in my response.” I think she was asked to take it down.
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If your query is urgent you can contact my colleague, Rachael Farley, on [email protected] or call our office on 01325 778 786.
I’ve seen those before (also for maternity or for people who were taking extended leave). I really appreciate it, personally — it basically lets the sender know that the ball IS still in their court, which I don’t see as inherently offensive or attitudy.
Yup, that’s what I meant. Hearing or reading”Happy Halloween!!” in June is annoying.
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If you can, include the sender's original message in the automatic reply, to help them 'unsubscribe' you of any list or to remind them about their enquiry, which can be forwarded to someone more suitable.
BUY and DOWNLOAD: Voicemail Recording: VM07c Hello – Our offices are currently closed. Please leave us a message so that one of our team can call you back at the earliest opportunity CODE VM07 Use Up/Down Arrow keys to increase or decrease volume. Use Up/Down Arrow keys to increase or decrease volume.
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too short, though – most of the time you should give a date of return to set expectation (and so I don’t bug you again before you’re back)
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Or provide one of those downloadable calendar reminders in the OOO response that says “X is back from leave; okay to email!” Then at least you’re being helpful and proactive while you’re deleting everyone’s email.
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If they think you’ll be checking in, they might still attempt to get in touch with you. In the event that you take vacation time or personal time, they’ll try to contact you less often.
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Unfortunately, I can’t answer your email (even though my office is three feet away). I’ll get back to you once I’m back from my long-awaited trip to the fridge. Bought tickets on TripAdvisor and everything.
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I have a colleague who usually does different ones for internal and external: internal will be “I’m currently in the pouring rain in a tent in the Cotswolds. I get back (hopefully without trenchfoot!) on Monday Date. Whilst I’m getting soggy please contact Email Address.” and external is just “I’m on annual leave between X and Y and will not be accessing my email. Please contact Email Address if you need assistance during this time.” We all really like their internal ones.
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Our sales and administration offices will be closed from 21st December until 2nd January 2019 ...
If you want your message to be formal, avoid using contracted forms such as I’m and I’ll as well as informal or casual language. It’s also a good idea to start your message with an expression of thanks like: If your audience isn’t from your work environment, you could take a risk with something more fun and personalised:
Kate Sullivan is a work and wellbeing psychologist and doctoral researcher who holds an M.S. in applied psychology from Heriot-Watt University in Edinburgh and specializes in non-traditional careers and helping people craft their best, most satisfying work lives. She regularly writes about work-life balance and modern careers at constellationcareers.com and for leading business publications.
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I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [contact name] at [contact email]. For Those Who Intend to Chill in a Galaxy Far Far Away (Where There Is No Internet)
I just say out of the office. It helps that I have a room that, among other things, functions as an office, but I don’t think that would change my reply. Whether its a real or metaphorical office, you’re still not at work, so it counts.
Our sales and administration offices will be closed from 21st December until 2nd January 2019 for the Christmas holidays. We will resume operations from 3rd January 2019. The support you have given us in 2018 is greatly appreciated and we look forward to serving you in 2019. Please choose your region: USA United Kingdom, UNITED KINGDOM Germany, GERMANY All other countries CZECHIA Fill-in all information below and click on “Register” to establish anaccount with us. All fields marked with an asterisk “*” are mandatory. Phone* Email* Password* Confirm Password* By clicking on Register, you agree with Terms and Conditions Location* Select location... Area Four Industries HQ Area Four Industries UK Area Four Industries USA Area Four Industries DE Litec IT First name* Last name* Company* Message* By clicking on Send, you agreeing to the Terms and Conditions Send The serial number can be found on the label (a sticker that is glued on each product) that is located in the lower left corner under the name of technology. It consists of 11 numbers. The first two numbers show the year of manufacture, the following six numbers are the production order and the last three numbers show the quantity of the production order. We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: We implement a variety of security measures to maintain the safety of your personal information. 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Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
Hi, I’ll be out of the office until [MM/DD]. I will probably see your message because I don’t know how to relax. I will likely respond if I feel that I need to help in any way.
I have a message saying I don’t listen to voice mail, because I only see that a message has been left after several days. No idea why the lag, it’s been the same despite going through two phones and two operators. There are always other ways to contact me. Last time I got voicemail it was the police, the officer was calling from a landline so he couldn’t text. Luckily it wasn’t urgent (he needed a witness statement, but I hadn’t witnessed anything of interest to the court).
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I used to have this on my personal voice mail, back when voice mail was used often since internet was over phone lines. I stopped using it because it confused too many callers. Invariably the first message would be “Hello? Hello? Mark? Fu-” (click). Then there’d be another call with a proper message.
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Examples of a generic thank you message for a wide range of situations: Thank you so much for your thoughtful Christmas gift. I really appreciated it! Hope you have a great new year! Thank you for thinking of me. That was so kind of you. Thank you for the Christmas gift. You helped make my holidays special. Thank you so much for the Christmas gift.
Our office will be closed for our Thanksgiving Holiday on [date]. The office will reopen on [date].
Sorry I missed you. I’ll be out of the office and slow to respond until after the break.
Like, relax. If the dates are outdated, you can probably safely assume I’ve returned already and that I’m spending my time getting back to people instead of worrying about my very clear out-of-office message. If you’re really concerned, you can contact the backup person whose information I provided IN THE MESSAGE to confirm or just, you know, text me.
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Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3. For a Dial by Name directory, press 4. For our regular business hours, press 5. If you know your party’s extension, please dial it now. For all other inquiries, please stay on the line, and a representative will be happy to assist you. 5. Offering the Operator First
See, in my head, “as soon as possible” reads simply as a more formal way of saying “I will respond at my earliest convenience.” Like, either way, this person is getting back to you as soon as they can, whatever that actually means.
The question last week about “thanks in advance” had me wondering about your thoughts on this person’s manager’s out-of-office reply in this video. I found it to be super condescending and way too much. What do you think? Would be interested in readers’ out-of-office messages.
Education Details: Typos — Your out-of-office message could go to anyone, from your manager to your top client. Avoid embarrassment by proofreading it carefully. Out-of-office message examples. With all that in mind, here are some templates for effective automatic responses to those inside and outside your company: “Thanks for your email. out of the office auto reply
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7.) Welcome to the law office John Doe. Sorry, we're currently unable to answer your call personally, as you call during our annual holidays. Feel free to send us an email to [email protected] - We will contact as soon as possible at our return. In urgent cases, please contact our office representative. These can be found on our website www.lawoffice-johndoe.de. Many thanks for your call - Good bye.
Yup. Well, I do specify I will have “sporadic/intermittent” access to email or “no” access to email, because there is a difference. But short and sweet is the way to go.
Now, make sure you take care of the additional settings for DND and turn off “Scheduled.” Make sure the phone can set on DND mode “Always,” otherwise you can expect some calls while the phone is not locked, which may ruin your vacation.
Hi, I am out of the office for my annual year-end vacation and will not be able to check my mail until after the New Year. Have a Happy New Year!
We also had to reply to any emails we received within 4 hours. Even if we didn’t have an answer.
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Out of the Office but Reachable Message. Not every vacation you take is going to leave you completely unreachable. For those days when you’re out of the office but are still checking and responding to email or phone calls, make sure your message explicitly states that people will still be able to reach you, and how
File –> Automatic Replies –> Type your message in both sections – Inside my organization and Outside your organization.
I say this as someone who used to have a chronic problem keeping up with my personal voicemails. But I got voicemail transcription set up so I can read them now, because just ignoring important phone calls has consequences. I can’t imagine trying to just duck them in a professional job where I had a phone number, and therefore an expectation that people can call me!
I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
