A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
I’m a huge fan of the scheduling. I give myself up until 8am the day I return, since that way I’m covered if someone is emailing me early in the morning and will know why it might take me a bit to get back to them as I sort through the backlog for triage even though I’m back in the office that day.
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You’ve been busy planning out your tasks, tying up loose ends, and working ahead to ensure you can disconnect, recharge, and relax over your holiday break.
First things first: let’s go over the basics of an OOO email. In your away message, you typically include the following: A quick “I’m out of the office” phrase. The date or time range you’ll be out. Who to reach out to in case the sender needs immediate attention. A sign-off.
Hi, I am out of the office for my annual year-end vacation and will not be able to check my mail until after the New Year. Have a Happy New Year!
If your query is urgent you can contact my colleague, Rachael Farley, on [email protected] or call our office on 01325 778 786.
I can’t agree that holding on to a request for a week or so is akin to groveling.
Well, if you become too sick to work for longer than that, what happens then? Surely there’s some backup. If not, you’re not always going to be able to keep that promise.
I work for a Japanese company which has a regular rotation of engineers who come over for 2-4 years so we get some enjoyable translations for all manner of communication.
I think this was from some outside contractor: “I have decided to retire to Pluto. Please send all work related enquiries to Cecil.Mongoose at llamagroomers dot com, or if you prefer an intergalactic means of communication my personal address is fergus at pluto dot com.”
That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
[Company name] office is closed today for the [holiday name] and will reopenam [date]. [Company name] Online and our website is available throughout.
I’m on vacation until July 18th. If you need to reach me, here’s what you’ll need to do: First, travel to my homeland of Florida. Climb to the highest peak of the tallest mountain. Find a rare flower (no specifics, of course... It’d be cheating). Put the flower back, because as the old hiking rule goes, “Leave everything as you found it.”
If your auto reply messages give customers the ‘what next’ picture it will make customers feel that you as a brand can visualize their problem by putting in their shoes.
My coworker tends to set his OOO for people to contact me, but he never bothers to tell me he’s going to be out of town and people may be contacting me. I’ll find out when I happen to email him and get the response. Not a huge deal, but the heads up would be nice! What if I was also on vacation?
I thought this was great. It addressed the fact that when people call, it might be something that doesn’t need immediate attention, it could be important, or it could be critical. And it did it in a humorous way.