There is no one right day (or way!) to send a letter to a customer. However, holidays and special occasions can be a great opportunity for your business to reach out. Holiday letters are an excellent way to keep customers up-to-date, send out promotions, and show customers you care.
Hello, Our office is closed for holidays from [date] through [date] and returning on [date]. Through this period we will not be able handle any enquiries. If you need immediate assistance, please contact [name] at [email] or call [phone number]. Otherwise we will respond to all emails as soon as possible once we return to the office. Warm regards.
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Depending on what provider you use for your text marketing software, the step-by-step instructions for setting up an away message varies. You can find ours here.
As with all winter breaks, but especially in a longer break, division and department leaders are responsible for ensuring that external contacts are aware of the closures and as appropriate salaried staff are performing services as necessary to meet the needs of the community during the closure, including checking email/voicemail and responding to time-sensitive matters.
For urgent matters please reach out using my mobile number +111 1111. For technical related issues please contact [email protected]
Of course I’ll still be glad to hear from you – try me at this email: [insert email].
I personally always leave my employee as my contact because a) I trust her completely, b) I’d prefer people email her anyway, so this is nice practice, c) My boss is the CEO so please for the love of god don’t email him about your data entry issue, d) the people who are emailing me about sensitive things that my employee shouldn’t know about also know enough to have that discretion.
I am out of the office July 15–25. In the event of an emergency, please contact Yuko Kawakami at [email protected].
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Check out how easy it is to set up this essential process with your email account in this video I’ve posted to my YouTube channel.
Hi, I’m out of the office until [MM/DD] with limited access to email. But don’t worry! I’ve left you with some helpful article to read and share in the meantime. I look forward to connecting with you when I return.
Let us go through the step by step instructions to set out of office messages on iPhone, iCloud email to auto-reply your clients on your next vacation.
It is important to understand that your auto-response message can go to anybody, even your top management people. Try to avoid any embarrassment by taking the time to proofread the message.
I personally like it. Of course, the emails that I’ve seen still say what to do if the matter is urgent and needs to be handled now — but as a person who gets 100+ emails a day, whether I tell you I’m deleting all of them when I get back or not — if it is in the thousands of emails that might accumulate in the time I am off, I’m not going to see it or respond. Better that I tell you now that you are going to have to resend the email after I return (or get my backup to handle it now) than you sit around waiting for a response that is never going to come. It is actually pretty common in my industry for any absence two weeks or more.
Amanda works at HubSpot, and she came with a unique auto respondent that asked her contacts to guess where she is. To give background, she flew down to Boston to attend a Red Sox training game in the spring with her father. She chose to ask her contacts whether where they think she might be, and also this played some wonderful use of litotes here:
I think in an industry/company culture where that kind of responsiveness is expected/normal, that makes a lot of sense!
It's December 1st in the North East and businesses are turning their attentions to Christmas...