I’ll reply to your message promptly when I return. But, if you require immediate assistance, please send an email to [contact name] at [contact email] in my absence.
Here is a good example of setting a queue message when all your support agents are busy.
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Further, given how poorly humor — especially sarcastic or snarky, even if mild — translates in text, you're running a moderate risk of pissing someone off through no fault of their own, for no reason other than to indulge yourself.
i’m just waiting for the inevitable “Believe it or not, ___ isn’t at work. where could i beeee?” a la Seinfeld
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Your email is important to me and I will respond when I return to my desk. If you require immediate assistance, please contact [Alternate Name] at [alternate email].
Your clients should know when they can expect a response and when you might be unavailable due to unforeseen circumstances.
If you think someone else at First Round Capital might be able to help you, feel free to email my assistant, Fiona ([email protected]) and she’ll try to point you in the right direction.
Ha! Maybe she was short-circuiting someone who would send an email and then come over to her desk 5 minutes later to “see if you got my email.”
I forgot I did that and it was pointed out by a recruiter who was trying to reach me to schedule a phone screen. Whoops, haha.
Whatever style you may adopt, it’s still useful to know that some of the general rules apply to all instances: Stay consistent with the preferred communication style, particularly if you go for more creative options Double check for grammar and typos, as your template will be sent to many addresses Do not overdo it in terms of using unconventional style, particularly if you are not sure that it will fall on right ears with some of your customers Wrap-up
If you are checking emails while you’re out and are responding slower than normal, state that, suggests Jill Gugino Panté, director of the Lerner Career Services Center at the University of Delaware. “If you don’t have access to email and can’t return messages, state that as well,” she says. “The clearer you are in your messaging, the better.”
If you have a main email that customers use, set the email out of office message to reflect when you will return and if it is an emergency who they can reach.
Here are some of the common questions and answers about holiday messages to employees.
Kat is a Midwest-based freelance writer, covering topics related to careers, productivity, and the freelance life. In addition to The Muse, she's a contributor all over the web and dishes out research-backed advice for places like Atlassian, Trello, Toggl, Wrike, The Everygirl, FlexJobs, and more. She's also an Employment Advisor at a local college, and loves helping students prepare to thrive in careers (and lives!) they love. When she manages to escape from behind her computer screen, she's usually babying her two rescue mutts or continuing her search for the perfect taco. Say hi on Twitter @kat_boogaard or check out her website.
2.) Benvenuti alla John Doe. L’azienda è in vacanza ma il nostro servizio clienti sarà di nuovo disponibile da Lunedì 04.07.2016. La spedizione degli ordini ricomincerà l’01.11.2016. Nel frattempo siete pregati di inviare le vostre richieste tramite email a: [email protected] o compilando il modulo di contatto. Grazie Mille!
Hello, and thanks for your email! If you’re getting this message, it means I’m taking my annual two-week creative sabbatical—working on personal projects that inspire me, so that I can return to work full of fresh ideas for my clients, like you! I’ll respond to your note once I return to the office on [DATE]. In the meantime, here’s a question: What inspires you? Do that, today.