Start with a friendly greeting. Skip the "Greetings," "Salutations," "Dear sir/madam." These are far too stuffy and robotic. Instead, start off your response with a simple "Hi" or Hello.
I had a manager who did exactly that for his paternity leave. I was floored, because I never thought it was an option. His attitude was that if it was important enough, the person would send it again.
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7.) Benvenuti all’ufficio legale John Doe. Ci scusiamo, ma al momento non possiamo rispondere personalmente alla vostra chiamata, perché state chiamando durante le nostre vacanze annuali. Non esitate a inviarci una e-mail a: [email protected] – Vi contatteremo al più presto possibile al nostro ritorno. Per casi urgenti, vi preghiamo di contattare i nostri responsabili d’ufficio. Potete trovarli sul nostro sito web: www.lawoffice-johndoe.de. Grazie per la vostra chiamata – Arrivederci.
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My husband does this with his phone (not a number he uses for work). My parents do this as well and I can’t figure out if it’s due to lack of tech skills or not wanting to deal with voicemails (I think it’s a combination). I had surgery a couple years ago and had to give the hospital all three numbers and then my brother an hour away as backup since he’s the only one besides me with functional voicemail.
I also tend to check my email 2-3x per day while I’m out for my own sanity and will respond to important* ones if not doing so would hold something big* up. Not using OOO avoids some of the self-righteous nonsense from people with nothing better to do than try to micromanage my personal time.
However, when I email the backup person I also cc the original person. If the issue gets totally resolved, the original person is well aware. If the issue is not resolved, the original person can pick it up pretty easily.
If your request is urgent, don’t sit around. Send your request to [contact’s name] at [contact’s email].
3. 3 The Bedford Falls. Season’s Greetings! I’m currently curled up on the couch with fuzzy slippers on my feet, a blanket across my lap, and a mug of cocoa in my hand.
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Pet peeve: a fe people I know use the OOO reply to say something like ‘Have a great day!’ It is on all the time, and for no helpful reason.
I remember a phone tree that at the end of the normal boring options there was “To hear a duck press 8”
I agree. I think this one is way too long and comes off as trying to be too cute.
One of our support champions will attend you shortly. You are [number] in the queue. Your wait time will be approximately [minutes]. Thank you. We appreciate your patience.
Thank you for your e-mail! I’m out of the office and will have limited access to my e-mail. I will respond to you upon my return.