My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
As for pet peeves, I hate when someone doesn’t turn off their out of office or it has out dated information. As in I’m out of the office until 1/5/1999. UPDATE YOUR MESSAGE or TURN IT OFF! :)
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In the early 2000s I received an OOO which said “[very senior person] never reads his email, please resend your message to [his PA]”. Post navigation ← coworker loves to abuse robocallers, boss uses Facebook photos without permission, and more Ask a Manager in the media →
No one should be calling during the holidays, and yet some people do. When you’re out for the holidays, create a voicemail greeting that communicates the cheerfulness of the season while still staying professional.
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@cwarzel I’ve started putting mine up on weekends, and on weekdays after 7pm for internal senders. I’m offline for the night & won’t be checking email, dorks.
I think humor is fine (the hard-to-misunderstand kind), but definitely less than 100 words of it. “I’m out of the office returning Thursday June 10th. Please contact (shared mailbox email address) for support or call (person name) if the matter is urgent.”
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I do this when I’m on personal vacations. When I’m doing field work for research, I do tend to add a statement that I won’t have access to email/phone because I’m doing field work in X location.
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Perhaps I’m you guys’ worst nightmare, but for the past couple of years I’ve been writing haikus for my OOO, which give a flavour of what I’m out doing. A couple of examples:
(If you have certain projects you cover list project name and the person covering you).
1) I am currently out at a job interview and will reply to you if I fail to get the position.
I’m out of town. I’m looking forward to connecting with you when I return. If you’re getting this note, it means that I’ve received your email. (Thank you!) I’ll respond to your note as soon as I can. In the meantime, here’s a list of five questions that I get asked often. I’ve included brief answers to each one below. Take a peek. You might find the answer that you’re looking for—right away! [Include brief FAQs here] I hope those FAQs were helpful. Don’t worry, though—even if your question was one of the questions listed above, I will still send a personal response to your note as quickly as I can, just to make sure that your question or problem has been completely resolved. Talk to you soon!
People often forget the power of an out of office message. One could even start their own language, as shown below:
Luckily for you, my colleague *Name* generously offered to cover for me. You can reach him/her at *email*.