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8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
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One year my organization mistakenly left me off the phone directory. I made no attempt to correct that. The only people who could call me we’re those who knew my number; everyone else had to use email.
I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return — but that’s not true. My blackberry will be with me and I can respond if I need to. And I recognize that I’ll probably need to interrupt my vacation from time to time to deal with something urgent.
I work in a role where someone else has to cover when I’m out, so most things do get taken care of. I have never been in a position where I could delete all emails without ruffling some serious feathers, so while I appreciate the motivation, it’s a completely foreign option to me.
I’ll be back in the office on [end date] or after I’ve perfected my banana bread (whichever comes first)—and will respond to your message then.
We also had company wide announcements that all of Spain was going on holiday in July, and then France would be gone on August, so please wrap up any business for the summer before then :’)
“You have reached [Sandy and Bill’s] voice mail. Please leave your message after the beep so we can call you back if we want to.”
My European colleagues get an extended summer holiday all at the same time, which means we get OOO notes like this:
I was once horrified as an HR person, and amused as a normal person, by an OOO from an employee who had left the company. They had booked vacation for their last week or so, and while I can’t remember the exact text, it said that they were no longer with the company and they were happy to leave and never come back. I think “to this hellhole” was only implied.
Several of my coworkers still have page-long “Due to the COVID-19 Pandemic, our department will be…” auto-replies set up 24/7, even though the basic function of our office has barely changed. I’m currently working odd part time hours right now, and if there weren’t so many of these annoying emails going around, I’d have one that clarifies my email timelines, but I don’t want to be another spammer.
5.) Chers clients, notre bureau sera fermé du 24 décembre au 2 janvier. Vous pouvez nous contacter comme d’habitude le lundi 5 janvier. Nous vous souhaitons à vous et votre famille un joyeux noël et une nouvelle année réussie…
I’d then check off all that applied—people would laugh each time they saw it bc I’m such a predictable nerd, one or both of the first two lines was almost always checked off…and usually both!
To increase productivity as a small business, your strategy shouldn’t be working harder for longer hours at the cost of your health and leisure time. Success comes with working smarter and taking advantage of tools, resources and adjustment of the day to day running, to achieve a more effective... 10 Best Vegan Lunch Box Recipes For The Office
Uploading Special Holiday Greetings Log in to 8x8 Admin Console. Click Auto Attendants. Click Edit (pencil icon) to the right of the Auto Attendant you wish to edit. Go to Call Handling Menus and select the Holiday Open Hours Menu or Holiday Closed Hours Menu. Select Play audio file. Click Select File. Click Upload an audio file. Enter the Name of your recording. Click the center of your screen or drag an audio file to the Upload your Audio File window.
1. Sign in to Outlook.com. 2. Click the gear icon on the upper right corner beside your name. 3. Select More mail settings. 4. Under Managing your account click Sending automated vacation replies. 5. Enter the message you'd like to send while you're away.
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