But for employees at Daimler things are a little different. Email these people while they are on holiday and you will get a message like this:
Agreed! A bit of warmth is fine, sure, but it’s not the place for chattiness — that’s for talking to an actual person. I want an OOO message to tell me that the person is out, when they’ll be back, and who I should contact in the meantime if need be. No objections to multiple options there, whether it’s “X for llama grooming issues and Y for llama tea parties” or “X for routine questions, Y if it’s urgent, Z if it’s an emergency,” but I want to be able to absorb the useful info quickly and move on.
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About the “overshares”: You linked to a previous column that mentioned this point, “Sometimes the over-sharing of plans can even come across as suspect — similar to how when someone’s calling in sick with genuine illness, they usually just say, ‘I’m going to be out sick,’ but fakers will generally give you a long list of overly specific symptoms, like they feel they have to convince you.”
Duh. We're in the travel industry. Of course, an out of office message involving dolphin-speak would be at the top of our list! Who doesn't love a dolphin?
Option 3: If it’s an inferno, skip the line. Is everything burning and only a master of existential threats could help? First, flattered you even contacted me. Now get going and contact my supervisor. He is the elusive one you’re looking for.
I remember a phone tree that at the end of the normal boring options there was “To hear a duck press 8”
You can clarify that there’s a possibility that you’ll see the email before the return date, but you can’t guarantee it.
Website: https://www.aains.com/aains_com/assets/File/agents/news-flashes/en/09_07_15_Holiday Hours.pdf
Otherwise, a referral to your company’s general contact email or a simple ‘I’ll respond when I get back, stop bugging me’ should do the trick.
Honestly, what drives me crazy is after someone has emailed me, gets the out of office, then *does* email someone else instead of waiting for me to get back. Yet said someone doesn’t email me back to say “see you’re out, person X got it taken care of, you can disregard my email”. So then I waste time seeing the initial request and following up. Has anyone found a good wording / other solution to know if the request was completed by someone else?
In this post, I’ll share what makes a good voicemail greeting — and the best voicemail greeting scripts you can use.
Remember that it’s important to choose the tone of your message based on the final recipient.
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Same, I think it’s patronizing to talk people through their options as if they can’t make a decent choice without having their hand held every step of the way. There are plenty of people who can’t, of course, but I don’t think a long, verbose message is necessarily going to help.
Oops, too late! I’m off on holiday right now until the 16th, probably sipping on a margarita while you read this. I’ll reply when I’m back, but if it’s super urgent, contact [email protected]. It wouldn’t be right for this message to go to your boss or a client. If you’re not sure who is going to receive your message, we suggest following a more formal template.
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