A literary agent I follow told the story of a long argument her autoreply had with a would-be author. She’d set up the outbound email while out of town and apparently an author who queried her with his book took offense to it. He replied back in frustration that he didn’t get a personal response. Her autoreply sent back another automated message, which he then in increasing anger kept responding to.
Holiday Closures. Thank you for calling [Agency Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at [Time]. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the
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Hi, Our store will be closed until the end of the week for Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date]. Kind regards.
Protocol for when you should use an out-of-office message will vary by job and industry, but generally, you should set an OOO message when you’ll be out for two or more days.
I’m four weeks away from going on maternity leave for six months, so I’m in the process of divvying up my clients between colleagues, or finishing off work and closing cases. I will need an OOO for anyone who pops up again having been closed in the past, so this thread has been useful to get me thinking about it!
Thank you for your email. I’m away from my desk until [return date] trying to corral my kids between family visits and holiday sugar highs.
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Same. All you need to know is I am not available and you are not going to hear from me until such and such date and contact so and so if you need something sooner.
You may also want to include bullet points of what is in progress so that your client knows you’re on top of things. That will also likely reduce the amount of emails sitting in your inbox when you return. Unlike a more generalized email (like the one I’ve provided) that you can send en masse, you’ll want to set aside some time to send more personalized emails out.
Thank you for your email. I’m out of the office for the holidays and will be back on [date]. During this period I will have limited access to my email. If you need to contact me, I can be reached on [number, another email, mailing address], otherwise, I will respond to your email on my return.
I physically recoiled at the thought of my face appearing on a new browser tab. UGH. The pets do say who their humans are (usually just first name) and what the pet’s favourite things are. My phone is now filled with memes and photos of my monitor as I send pet photos to friends.
To keep the customers happy as they get frustrated when their experience isn’t personalized. Uphold customer expectations as maximum consumers expect personalized services from brands. Create brand evangelists as customers are likely to become repeat buyers of a brand that personalizes interactions. Examples & samples of automated messages (Text, Email)
I’m out of the office until October 19, 2020, with limited access to my e-mails. For urgent matters call me on my mobile: +111 1111 or send an e-mail to [email protected].
I say “as soon as possible,” which to me means “as soon as possible after I get back to the office, make myself a coffee, throw out the milk I forgot in the fridge, chat with my colleagues a bit, check in with my boss, and triage all the new emails and VMs that came in while I was away.”
Please be informed, I am in a workshop and would be having no/limited access to emails. I will be back in the office on 9th-October-2020 and will do my best to respond promptly to your email when I return.
Agreed. Every time you are in a meeting is overkill. For some people they are never not in meetings.
I no longer work at this company due to the misalignment with advertised company values and actual practice.